Megapari Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Hi i have withdrawn Rs.5,00,000/- but I have not received the amount but in website it's showing as successful pls check

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Dear Rakshi227,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Rakshi227!

We appreciate you reaching out. In order to investigate your case and provide a proper resolution, we kindly request your gaming ID. You may find it by navigating to the "My Account" section on the top right of our website. We remain at your disposal for any further assistance.

Warm regards,

Megapari

Dear Rakshi227,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Rakshi227,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still not received my withdrawal amount pls check and update

Dear Rakshi227!

Thank you for getting back to us. We truly want to help you, but at this moment we are unable to locate your account or verify any withdrawal details without your gaming ID.

Please kindly provide your ID so we can immediately check the status of your withdrawal and give you a proper update. You can find it by going to "My Account" in the top right corner of our website.

Once we receive your ID, we will review everything without delay and guide you further. We appreciate your cooperation and are here to fully assist you.

Dear Megapari Casino, thank you for your response.

Dear Rakshi227, we would kindly like to ask you to proceed according to the casino's instructions.

Thank you in advance for your cooperation.

Best regards,

Attila G.

Dear Rakshi227,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear attila,

I am afraid that casino will block if I told the gaming I'd pls instruct what to do to proceed.

Pls solve asap

Dear Rakshi227,

Thank you for your message.

We would like to kindly clarify that more than a month has passed since you first submitted this complaint. During this time, we have repeatedly requested your gaming ID, which is essential for us to locate your account and review any withdrawal-related details.

Without the gaming ID, it is technically impossible for us to verify your account, check the transaction status, or provide any meaningful assistance. Both Megapari and the Casino Guru team are currently awaiting the necessary level of cooperation from your side in order to proceed.

Once the gaming ID is provided, we will immediately review your case and share a clear update within this complaint thread.

We appreciate your understanding and look forward to your cooperation so the matter can be resolved.

Hello Rakshi227,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Rakshi227, thank you for your response. Unfortunately, we cannot assist you further without providing the necessary information. Please let us know whether you wish to proceed with the resolution or wish to close this complaint.

Thank you in advance for your response.

Best regards,

Attila G.

I wish to proceed with the resolution

Dear Rakshi227, thank you for confirming. Have you provided the cassino with the necessary information?

Still not provided can i provide to you..? Or casino directly

Dear Rakshi2277 and Attila,

Thank you for the update.

We would like to clarify the current situation from our side. We have been ready to review and resolve this case since November 16, however, up to this point, we have not received the necessary information from the player to proceed with the investigation. Without the required details, it is technically impossible for us to verify the transaction or track the movement of funds.

Rakshi227, to move forward, the requested information must be provided directly to the casino here in complaint page. Once the required details are submitted, we are fully prepared to take the case into active review immediately. Until then, unfortunately, there is nothing further we can investigate.

Attila, we would also like to kindly draw your attention to the fact that this complaint has now been open for a very extended period of time, and the delay has been caused by the absence of the required information from the player’s side. We respectfully ask for your assistance in encouraging the player to provide the requested details as soon as possible, so that the case can finally be reviewed and resolved.

We remain fully cooperative and ready to proceed as soon as the necessary information is received.

Kind regards,

Megapari Team

Dear Rakshi227, I would like to ask you to proceed according to the casino's instructions. Unfortunately, without cooperation from your side, we will be forced to reject this complaint.

Thank you for your understanding.

Dear Rakshi227,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru