Marvel Casino - Η κατάθεση του παίκτη δεν έχει πιστωθεί.

I have deposited 25 CAD and the deposited amount never been added to my balance despite the amount wa

I have contacted the support but I disnt receive any reply

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Alprince2001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

The payment was deducted from my visa card.

And i have contacted the support of the casino multiple times and sent them the prove.

But I got no reply

Hello Alprince2001,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for the explanation.

Has the casino since credited your deposit?

Would you be able to share any recent communication with the casino regarding the missing deposit, if the issue persists?

Send the information to my email at [email protected] or post screenshots here.

Thanks in advance for your cooperation.

Hello,

Thank you for the follow up.

Unfortunately, I haven't received my deposit.

I share the the email communication to your email ID.

Thank you

Thanks for your patience.

Does your bank or application issue monthly bank statements so you may submit them to the casino as evidence that the transaction wasn't returned?

I am afraid a screenshot of an opened excell sheet might not be sufficient

Please let me know.

This what I got feom my bank online

Dear Alprince2001,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Alprince2001,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Marvel Casino to join this conversation and assist in addressing the complaint.

Dear Marvel Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.