Magneticslots Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Sure. I would formulate the entire complaint from scratch, also taking into account the catch with the 24-hour deadline and without stating anything that is not written on the website:

Casino Guru complaint

I won €2,513 at Magneticslots Casino and I am having problems withdrawing my winnings.

I passed all the checks requested by the casino, and on 09/01/2026 I received confirmation by email that my account is now verified.

The casino allows withdrawals of up to €500 within 24 hours. On 01.09.2026 I initiated the first withdrawal of €500, and on 02.09.2026 I initiated another withdrawal of €500. So far I have requested withdrawals totaling €1,000, but I have not yet received any of my winnings.

I continue to initiate withdrawals of €500, according to the limit imposed by the casino. Because of this limit, in order to withdraw the entire amount of €2,513, I have to initiate successive withdrawals, €500 every 24 hours, until I can request the entire amount.

The problem is that on the official casino website, in the withdrawals section, it states that most withdrawals are processed within 24 business hours after approval. I have a screenshot to prove this.

I contacted support to find out when I would receive my money. An agent told me that I have to wait 72 hours for each withdrawal. I don't understand why the agent is telling me a 72 hour deadline when the casino website states that most withdrawals are processed within 24 business hours after approval.

At this time, I have not received any payment, although my account is verified and I already have two withdrawals of €500 initiated.

Please, Casino Guru, help me clarify this situation and, if possible, intervene with the casino to help me withdraw my winnings of €2,513.

I can provide all the necessary evidence: confirmation that my account was verified, screenshots of withdrawals, screenshot from the website where the 24-hour deadline is mentioned, and the conversation with the agent where I am told to wait 72 hours.

I just want to be able to withdraw my winnings normally and receive the money that belongs to me.

So far I have received absolutely no money.

Sigur. Aș formula toată reclamația de la zero, ținând cont și de captura cu termenul de 24 de ore și fără să afirmăm ceva ce nu este scris pe site:

Reclamație pentru Casino Guru

Am câștigat 2.513 € la Magneticslots Casino și întâmpin probleme cu retragerea câștigurilor.

Am trecut toate verificările solicitate de cazinou, iar la data de 01.09.2026 am primit confirmarea pe email că contul meu este acum verificat.

Cazinoul permite retrageri de maximum 500 € în 24 de ore. La data de 01.09.2026 am inițiat prima retragere în valoare de 500 €, iar la data de 02.09.2026 am inițiat încă o retragere de 500 €. Până în acest moment am solicitat astfel retrageri în valoare totală de 1.000 €, însă nu am primit încă niciun ban din câștigurile mele.

Eu continui să inițiez retrageri de câte 500 €, conform limitei impuse de cazinou. Din cauza acestei limite, pentru a retrage întreaga sumă de 2.513 € trebuie să inițiez retrageri succesive, câte 500 € la fiecare 24 de ore, până când voi putea solicita întreaga sumă.

Problema este că, pe pagina oficială a cazinoului, la secțiunea privind retragerile, este menționat că majoritatea retragerilor sunt procesate în 24 de ore lucrătoare după aprobare. Am o captură de ecran care demonstrează acest lucru.

Am contactat serviciul de asistență pentru a afla când voi primi banii. Un agent mi-a spus că trebuie să aștept 72 de ore pentru fiecare retragere. Nu înțeleg de ce mi se comunică un termen de 72 de ore de către agent, în condițiile în care pe site-ul cazinoului este menționat că majoritatea retragerilor sunt procesate în 24 de ore lucrătoare după aprobare.

În acest moment, nu am primit nicio plată, deși contul meu este verificat și am deja două retrageri de câte 500 € inițiate.

Vă rog, Casino Guru, să mă ajutați să clarific această situație și, dacă este posibil, să interveniți pe lângă cazinou pentru a mă ajuta să îmi retrag câștigurile de 2.513 €.

Pot furniza toate dovezile necesare: confirmarea că mi-a fost verificat contul, capturile cu retragerile, captura de pe site în care este menționat termenul de 24 de ore și conversația cu agentul în care mi se spune că trebuie să aștept 72 de ore.

Vreau doar să îmi pot retrage câștigurile în mod normal și să primesc banii care îmi aparțin.

Până acum nu am primit absolut nici un ban

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Dear Camelia11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Camelia11,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Camelia11,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean