Maggico Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

It's been 10 days and they haven't deposited my money. Every day I get the same response (verification), but for that amount, there's no verification according to their own terms and conditions. Today I canceled the withdrawal and submitted a new request. I need to file a complaint; this is real money, not bonus funds. It's been a nightmare, the worst experience ever. How can I resolve this, please?

Hoy se cumplieron 10 dias y no depositan mi dinero, a diario mismas respuestas (verificación) por esa cantidad no hay verificación según sus propios terminos y condiciones. Hoy cancelé el retiro e hice una nueva solicitud. Necesito hacer denuncia, es dinero real no de bonos. Ha sido uma pesadilla, peor experiencia. Como soluciono por favor???

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Dear Carolina1carolina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

According to their own terms and conditions, verification is only required for amounts over $1,000 USD, and mine is less (8.11.4). Please, let's be serious. Imagine if it were more money???

Según sus propios terminos y condiciones la verificación es cuando es mas de 1.000 USD y lo mio es menos ( 8.11.4. ) por favor seamos serios. Imaginense fuese mas dinero???

I am someone who is bedridden with cancer and I had to go to the bank in person for the documents they demanded; it's a mockery of the customer.

Soy alguien q esta con un cancer en cama y tuve que acudir presencial al banco por los documentos que me exigieron, es una burla al cliente.

Dear Carolina1carolina,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. No, still nothing. Every day they reject my request and/or ask for something different. It's a vicious cycle to avoid giving me my money back. At this point, I think it must be a scam. I also filed a complaint in my country with the Gaming Control Board and I won't withdraw it until they hold the full $800,000 CLP.

Thank you for your assistance.

I'll be waiting.

Hola. No, aún nada. A diario rechazan y/o piden algo diferente. Es un espiral para no entregar mi dinero. A esta altura creo debe ser una estafa. También hice denuncia en mi país a la Superintendencia de casinos de juego y no la retiraré mientras retengan el total $800.000.- CL

Se agradece gestión,

Quedo atenta.

They accepted the verification today, but surprise! We have to wait 5 more days for the "supposed" deposit 🤣. (as players from my country informed me)

Hoy aceptaron la verificación, pero sorpresa! Hay que esperar 5 días más para el "supuesto" depósito 🤣. (como me informaron jugadores de mi país)

Dear Carolina1carolina, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected] , or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Karla,

I sent an email

Thank you so much 🍀

Karla,

envié correo

Muchas gracias 🍀

What's going on, Casino Guru, why aren't you approving my posts? I understand you're not part of that Magico Casino mafia.

Y que pasa casino guru que no aprueban mis post??? Uds entiendo no son parte de esa mafia de maggico casino

Dear Carolina1carolina,

Thank you for your message. I would like to reassure you that we are completely independent and we are here to help both parties reach a fair resolution. There is absolutely no connection between us and the casino.

Regarding your previous message — unfortunately, I am unable to locate your email in my inbox. It may not have been delivered successfully.

For this reason, I kindly ask you to please answer the following questions again directly here in the complaint thread (or resend the email to [email protected], making sure to include your complaint ID in the subject line):

• Have you made any successful withdrawals from this casino before?

• Did you play casino games or place sports bets?

• Could you please share screenshots of your communication with the casino regarding the delayed withdrawal and the account block?

This information is essential for us to properly assess the situation and proceed with mediation.

Thank you very much for your cooperation. I look forward to your reply so we can move this case forward.

Karla