Locowin Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Hello, I am submitting this complaint because Locowin Casino is withholding my withdrawal of €450 (Transaction ID: 26930349). I requested the payout via instant bank transfer.

According to the casino's official Terms and Conditions, withdrawal requests should be processed within 48 hours. However, it has been over 92 hours and the funds have not been sent.

I have contacted customer support via live chat multiple times. An agent named "Sabra" keeps giving me automated copy-paste responses, claiming there is a "high volume of transactions" and asking me to wait for additional days, breaching their own contract. I have attached the screenshots of the conversation where they acknowledge the delay and the transaction details.

I kindly request Askgamblers to mediate so the casino processes my payment immediately. Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear xpablo007,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino confirmed my KYC was fully verified on 04.08.2026 at 16:11, and they claim they need another 48 hours.

I'm still adding documentation since my account was verified by KYC and I've had all the documents for a while now, as I've made several previous withdrawals. They're making excuses to legally extend the 48-hour period again.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear xpablo007,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean