Lizaro Casino - Η ανάληψη του παίκτη καθυστέρησε.

According to the terms and conditions, the money should be paid out after 3 days, however, support keeps telling me that the system does this automatically and that it will be done soon. Then the chat ends.

However, we've been over it for a long time.

Geld sollte laut AGBs nach 3 Tagen ausgezahlt werden allerdings gibt mir der Support immer nur die Antwort das das System dies automatisch macht und es bald soweit sei. Danach ist der Chat beendet

jedoch sind wir lange drüber

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Dear Wakiza1988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Wakiza1988,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Wakiza1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.