Livegame148 Casino - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

Hello,

I would like to file a complaint against LiveGame148 regarding the removal of 12,321.76 SEK from my casino account.

On 15 September 2026, I made three successful real-money deposits:

1,486.94 SEK at 21:07

1,688.18 SEK at 21:33

2,280.72 SEK at 22:16

The total amount of my successful real-money deposits was 5,455.84 SEK, approximately €500.

A bonus of 2,230.41 SEK was added to my account at 21:08.

I lost the money from my first two deposits. After making my third real-money deposit of 2,280.72 SEK, I started winning and my account balance eventually reached approximately 12,321.76 SEK.

I then attempted to withdraw 12,321.76 SEK to Revolut.

Immediately afterwards, at 22:42, my balance became 0.00 SEK. However, no withdrawal appeared in my withdrawal history. When I filter my transaction history by "Withdrawals", it says "No transactions found."

Instead, the entire 12,321.76 SEK appears in my transaction history as:

"Bonus Cancelled – 12,321.76 SEK – Success."

My Bonus History shows that the "1st Deposit +150% +150 Free Spins" bonus of 2,230.41 SEK had reached 39.5% wagering and was marked as FORFEITED at exactly 22:42.

I understand that the casino may cancel an unfinished bonus if its conditions are not fulfilled. However, I do not understand why forfeiting a bonus of only 2,230.41 SEK resulted in the removal of my entire 12,321.76 SEK balance.

I have asked LiveGame148 to provide a complete breakdown showing how much of the balance consisted of real-money funds, bonus funds, winnings from real money and winnings attributed to the bonus. I also asked them to identify the exact Terms & Conditions clause allowing them to remove the full 12,321.76 SEK.

So far, I have not received a substantive explanation. Their LiveChat only confirmed that they would reply later by email.

I also checked Section 13 of their Bonus Terms and Conditions. It states that bonuses normally have a 35x play-through requirement and that withdrawals can be made once the play-through requirement is completed or the bonus is completely spent. I could not find any clause in that section stating that attempting a withdrawal automatically results in the confiscation of the entire account balance and all winnings.

At minimum, if the withdrawal could not be processed because the wagering requirement was incomplete, I believe my balance should have been restored to the casino account so that I could continue playing under the bonus conditions.

I am therefore requesting that LiveGame148 either:

process the legitimate withdrawable amount, or restore my 12,321.76 SEK balance and provide a complete account ledger and contractual explanation for the cancellation.

I have screenshots showing:

all three successful deposits;

the 2,230.41 SEK bonus;

the 12,321.76 SEK "Bonus Cancelled" transaction;

my zero account balance;

the empty withdrawal history;

the bonus history showing 39.5% wagering and forfeiture at 22:42;

the casino’s Bonus Terms and Conditions;

my conversation with LiveGame148 support.

I can provide all of these screenshots as evidence.

Thank you for your assistance.

La "Amount disputed" pune: 12,321.76 SEK.

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Dear Voxerd,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Thank you for your reply, but I believe there has been a misunderstanding.

This is not a delayed withdrawal case.

There is no withdrawal transaction at all in my account. When I filter my transaction history by "Withdrawals", it says "No transactions found."

Immediately after I attempted to withdraw 12,321.76 SEK, my balance became 0.00 SEK and the entire amount was recorded as "Bonus Cancelled – 12,321.76 SEK."

Therefore, there is no pending or approved withdrawal for me to wait 14 days for.

My complaint is about the confiscation/removal of 12,321.76 SEK, following the forfeiture of a bonus worth only 2,230.41 SEK.

I made three successful real-money deposits totaling 5,455.84 SEK, and I am asking the casino to explain why the entire 12,321.76 SEK was removed and to provide the exact contractual clause and full account ledger.

Please review my complaint as a confiscated balance / bonus forfeiture dispute, not as a delayed withdrawal complaint.

I can provide screenshots showing:

no withdrawal transaction exists,

the 12,321.76 SEK "Bonus Cancelled" transaction,

my three successful deposits,

the bonus amount and forfeiture,

my 0 SEK balance.