Lasbet Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I made a withdrawal of 250 Mexican pesos, according to what they say has already been transferred by your bank, and I just haven't received anything. I already contacted my bank and it is in perfect condition for deposits and transfers to arrive. I contacted casino support and asked for the tracking code and they don't give it to me, they don't even give me the guide number. It's a garbage casino and the attention they gave me is very frustrating because they don't answer the questions I ask.

ISE un retiro de 250 peso mexicano según dise que ya a sido transferida por su banco y nomás no me llega nada ya me comunique con mi banco y está en perfecto estado para que lleguen depósito y transferencias me comunique con soporte del casino y le pido la clave de rastreo y no me la da ni si quiera me da el número de guía es una basura de casino y la atención que me dieron es muy frustrante por qué no responde alas preguntas que le ago

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear morenosa85,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear morenosa85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru