Las Vegas en Vivo Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Hello Casino Guru team,

I have an account at Las Vegas Live Casino and I have a pending withdrawal of $1064 MXN.

To be able to withdraw, they asked me to register my card ending in 7704 as a deposit method in the wallet, even though I had already deposited before.

I registered card 7704, which is in my name and is from the same bank as my CLABE for SPEI withdrawal, but now the casino refuses to verify it without giving me a valid reason.

I believe this is a delaying tactic to avoid payment. I request that my account be verified and that my withdrawal of $1064 be paid via SPEI transfer to my CLABE account, which is in the same name.

I have attached proof of the pending withdrawal and the rejection.

Thank you.

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Hola equipo de Casino Guru,

Tengo cuenta en Las Vegas en Vivo Casino y tengo un retiro pendiente de $1064 MXN.

Para poder retirar me pidieron registrar mi tarjeta terminada en 7704 como método de depósito en la wallet, aunque ya había depositado antes.

Registré la tarjeta 7704, que está a mi nombre y es del mismo banco que mi CLABE para retiro SPEI, pero ahora el casino se niega a verificármela sin darme motivo válido.

Considero que es una táctica dilatoria para no pagar. Solicito que se me verifique la cuenta y se me pague mi retiro de $1064 por transferencia SPEI a mi CLABE, que es del mismo titular.

Adjunto pruebas del retiro pendiente y del rechazo.

Gracias.

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Dear Manueloco,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center