IvyBet Casino - Η ανάληψη του παίκτη ακυρώθηκε και ο λογαριασμός παρουσιάζει ασυνέπειες.

I am filing this complaint against Ivybet (23ivybet32.io) due to serious problems with my account balance, withdrawal cancellation, and inconsistent movements in my history.

Case summary:

- I requested a withdrawal of approximately €705.68, but Ivybet cancelled the withdrawal and only returned around €555 to me, without giving any clear or justified explanation.

- The casino claimed that a previous deposit was returned by the bank, but all deposits were credited correctly and were playable.

- After the cancellation, I continued playing and made four additional deposits of €100 each (€400 in total), which I subsequently lost. This situation was deceptive and led me to continue playing under unclear conditions.

- My history shows a bet on March 6 (€1 → €20 winnings) that **I did not place**.

- There are inconsistencies in the account history and balance adjustments.

- The charges on my card do not clearly correspond to Ivybet.

- Ivybet restricts players from Spain according to its terms, but it still allowed me to register, deposit and play.

Available evidence:

- Screenshots of deposits made

- Capture of the cancelled withdrawal and partial balance returned

- Chats with casino support

- Emails sent to Ivybet

- Account history showing the unplaced bet

Solicitous:

- A full review of my account by Casino Guru

- A clear and documented explanation of all balance adjustments

- The refund of the unpaid withdrawal amount (€705.68) plus the deposits made subsequently under deceptive conditions (€400), less any legitimate profit obtained

I have tried to resolve the situation directly with Ivybet without success and I am willing to provide any additional evidence that may be necessary to support my case.

Thank you for your help.

Presento esta reclamación contra Ivybet (23ivybet32.io) debido a graves problemas con el saldo de mi cuenta, cancelación de retiro y movimientos inconsistentes en mi historial.

Resumen del caso:

- Solicité un retiro de aproximadamente 705,68 €, pero Ivybet canceló el retiro y solo me devolvió alrededor de 555 €, sin dar ninguna explicación clara ni justificada.

- El casino alegó que un depósito anterior fue devuelto por el banco, pero todos los depósitos se acreditaron correctamente y fueron jugables.

- Tras la cancelación, continué jugando y realicé 4 depósitos adicionales de 100 € cada uno (400 € en total), que posteriormente perdí. Esta situación resultó engañosa y me indujo a seguir jugando bajo condiciones poco claras.

- En mi historial aparece una apuesta el 6 de marzo (1 € → 20 € de ganancias) que **yo no realicé**.

- Existen inconsistencias en el historial de cuenta y en los ajustes de saldo.

- Los cargos en mi tarjeta no corresponden claramente con Ivybet.

- Ivybet restringe jugadores de España según sus términos, pero aun así me permitió registrarme, depositar y jugar.

Evidencia disponible:

- Capturas de los depósitos realizados

- Captura del retiro cancelado y saldo parcial devuelto

- Chats con el soporte del casino

- Correos electrónicos enviados a Ivybet

- Historial de cuenta mostrando la apuesta no realizada

Solicito:

- Una revisión completa de mi cuenta por parte de Casino Guru

- Una explicación clara y documentada de todos los ajustes de saldo

- La devolución del importe del retiro no abonado (705,68 €) más los depósitos realizados posteriormente bajo condiciones engañosas (400 €), descontando cualquier ganancia legítima obtenida

He intentado resolver la situación directamente con Ivybet sin éxito y estoy dispuesto a aportar cualquier prueba adicional que sea necesaria para sustentar mi caso.

Gracias por su ayuda.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IvyBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your player's account?
• Could you please share screenshots of your deposits that occurred since the deposit that led to your win?
• Did you achieve your current balance with the help of a bonus?
• Have you checked your bank account for any returns or unprocessed transactions in relation to the casino? What have you learned?
• Could you please share with me your communication with the casino regarding the confiscation and unprocessed deposit? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas