Golisimo Casino - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

The casino ate 900 euros from me, I got a 50% deposit bonus which had no limit on winnings upon completing the turnover and while I had won and wagered approximately 1100 euros they left me with 175, I have proof from the conversation with representatives that the bonus has no limit on winnings and I will raise them, please help me.

Το καζίνο μου έφαγε 900 ευρώ, πήρα ένα μπόνους κατάθεσης 50% το οποίο δεν είχε όριο στα κέρδη με την εκπλήρωση του τζίρου και αυτοί ενώ είχα κερδίσει και τζιραρει 1100 ευρώ περίπου με άφησαν με 175, έχω αποδείξεις από την συνομιλία με εκπροσώπους ότι το μπόνους δεν έχει όριο στα κέρδη και θα τα ανεβάσω, παρακαλώ για την βοήθεια σας.

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Dear Dragon7619,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center