Golden Crown Casino - Η ανάληψη του παίκτη καθυστερεί.

I tried this casino because I saw in the first page in casino guru. Also, i see here there is high amount of withdrawal per day.

I won 8034$ I requested the withdrawal since 11 August and now it has been completed yet.

the verification is completed as well.

this is my first time withdrawal here and take nearly a week.

i think this process will be taking more than a week because no one taking action for my case.

I ask support everyday about the withdrawal, the answer will be a pattern since day 1.

I have never withdrawn successfully from this casino.

i feel this is not a fair game at all. I won a price. I spend a lot of time to verify my account with complicated step. But my money is still there.

a lot of casino use trick to not allow withdrawal to be completed because they now the player will back to lose soon. But this is day 6! And this will be going to be a week.

please help me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Darz1991,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 7 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 7 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.

Dear all,

Thank you for your patience. The account is now fully verified. Previously, as part of our KYC process, the player was indeed asked to upload documents in accordance with our Terms and Conditions, which is why the withdrawal requests were declined at that time. The player has already withdrawn part of the funds.

Best Regards,

Golden Crown casino

Dear Suebwong,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Suebwong,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru