GG.BET Casino - Η ανάληψη του παίκτη έχει καθυστερήσει για πάνω από 21 ημέρες.

Withdrawal pending for more than 21 days (status "New")

Hello,

I would like to file a complaint against GG.BET for a withdrawal that has not been processed.

I requested a withdrawal of 400 and 93 PEN on February 26th.

More than 21 days have passed and the withdrawal status still appears as "new", with no progress.

My account is fully verified and I received the withdrawal confirmation email.

I have contacted support on several occasions and they only tell me that the withdrawal is "in queue", without giving me an estimated processing time or a concrete solution.

I have not been asked for any additional documents and my account remains active as normal.

I believe this delay is excessive, so I request your assistance in processing the withdrawal as soon as possible.

Thank you so much.

I am attaching the history of the times I have insisted to support for more information about my withdrawal, an image of the same response I have received in all the messages, the last image is of my withdrawal.

Retiro pendiente por más de 21 días (estado "New")

Hola,

Quisiera presentar una queja contra GG.BET por un retiro que no ha sido procesado.

Solicité un retiro de 400 y 93 PEN el día 26 de febrero.

Han pasado más de 21 días y el estado del retiro sigue apareciendo como "nuevo", sin ningún avance.

Mi cuenta está completamente verificada y recibí el correo de confirmación del retiro.

He contactado al soporte en varias ocasiones y únicamente me indican que el retiro está "en cola", sin darme un tiempo estimado de procesamiento ni una solución concreta.

No me han solicitado documentos adicionales y mi cuenta sigue activa con normalidad.

Considero que este retraso es excesivo, por lo que solicito su ayuda para que el retiro sea procesado lo antes posible.

Muchas gracias.

le adjunto el historial de las veces que he insistido a soporte para mayor información de mi retiro, una imagen de la misma respuesta que he recibido en todos los mensajes, la última imagen es de mi retiro.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear nachouribe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru