Drakaris Casino - Το όριο ανάληψης του παίκτη έχει μειωθεί.

Good day ,

I'm having a problem with Drakaris Casino. I won €22,500 and according to the terms and conditions, the withdrawal limits are as follows: €2,000 per day, €5,000 per week, €20,000 per month. I've now been informed that my limit has been reduced to €2,000 per week. Please help.

Guten Tag ,

Ich habe ein Problem mit dem Drakaris Casino . Ich habe 22500 gewonnen und laut den AGBs sind die Auszahlungslimits wie folgt : 2000 pro Tag , 5000 pro Woche , 20000 pro Monat . Nun wurde mir mitgeteilt, dass mein Limit auf 2000 Euro pro Woche eingeschränkt wurde . Bitte um Hilfe .

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before? If so, please specify the amounts, the dates you requested the withdrawals, and the dates you received the winnings in your bank account or wallet.
• Has the casino explained why your withdrawal limit was reduced?
• Have you completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you very much for the quick response.

First of all, I'd like to say that despite having only 2.6 index points according to your rating, the casino actually comes across as reputable.

I already received €2000 this week and the applications were processed within 48 hours; everything is fine except for the limits, which are clearly stated in the terms and conditions: €2000 per day, €5000 per week, €20,000 per month.

My point is that the terms and conditions don't mention anywhere that the limit can change depending on the player. According to the casino, my limit is €2000 per week, as they can vary depending on the player. This doesn't make sense to me, since the terms and conditions clearly state the amounts mentioned above.

I even reached VIP level.

I can imagine they're hoping I'll gamble it away, but that's not me 🙂

My KYC verification has been successfully completed.

Hallo Veronika ,

erstmal herzlichen Dank für die schnelle Rückmeldung .

also erstmal möchte ich sagen , dass das Casino trotz 2,6 Index-Punkten laut eurer Bewertung eigentlich seriös rüberkommt .

Ich habe die Woche schon 2000 Euro ausgezahlt bekommen und die Anträge wurden innerhalb 48 h bearbeitet , es passt eigentlich alles bis auf die Limits , die in den AGB‘s deutlich sagen : 2000 pro Tag , 5000 pro Woche , 20 000 pro Monat .

mir gehts darum , dass man in den AGBs nirgendwo nachlesen kann , dass das Limit je nach Spieler sich so ändern kann .Meine Beschränkungen lauten laut dem Casino : 2000 pro Woche , da die je nach Spieler variieren können . was ich ja nicht nachvollziehen kann , da die AGB‘s ja deutlich oben genannte Summen sagen .

ich habe sogar ein VIP LVL erreicht .

Ich kann mir vorstellen , dass die hoffen , dass man es verspielt aber so bin ich nicht 🙂

Meine KYC Verifizierung ist erfolgreich durchgeführt worden .

I specifically set betting limits of €1 per month and documented everything with photos. These limits were ignored, and I lost everything despite the limits being active. Is there anything that can be done?

ich habe extra Einsatz Limits festgelegt und diese für einen Monat festgelegt 1wueo pro Monat , habe alles abfotografierte. Diese wurden nicht eingehalten und habe alles verspielt obwohl diese aktiv sind . Kann man da was machen ?

Hello, I have now had €35,000 in winnings and have set a responsible gambling limit of one euro per month, which is active. I have photographed everything and unfortunately gambled it all away (but this limit is still active). Isn't that fraud?

Is there anything I can do? I even received an email confirmation from the casino.

and there would also be photographic evidence.

Hallo , ich habe mittlerweile 35000 Gewinn gehabt Und habe als Option verantwortungsbewusstes Spielen einen Einsatz Limit gesetzt von einem Euro im Monat , dieser ist aktiv , habe alles abfotografiert und leider alles verspielt ( dieser ist aber aktiv ) das ist doch Betrug oder nicht .

kann man da was machen ? Hab sogar Emailbestätigung vom Casino erhalten .

und beweise als Fotos wären auch da

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Spieler777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika