DivaSpin Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Good day ladies and gentlemen,

Unfortunately, my winnings of 500 and 800 euros at Divaspin1.com/de are not being paid out.

I have already contacted support and they told me it is in process.

This morning, I submitted an investigation request to my bank and requested that the payments be reversed.

Maybe you can help me?

The next step I would take is to file a fraud complaint with the police.

Greetings

Johnny

Guten Tag sehr geehrte Damen und Herren,

Leider erfolgt keine Auszahlung meiner Gewinne in Höhe von 500 und 800 Euro bei Divaspin1.com/de

Ich habe mich auch schon beim Support gemeldet und mir wurde dort geschrieben es wäre in Bearbeitung.

Bei meiner Bank habe ich heute Morgen einen Nachforschungsauftrag eingereicht und um Rückbuchung der Zahlungen gebeten.

Vielleicht könnt ihr mir Weiterhelfen?

Ich würde nämlich als nächstes eine Anzeige wegen Betrug bei der Polizei stellen.

Grüße

Johnny

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika