Casoola Casino - Η ανάληψη του παίκτη καθυστέρησε.

Casoola Casino – Three €500 Withdrawals Not Received

I made three withdrawal requests from my Casoola Casino account:

€500 on 23/08/2026

€500 on 28/08/2026

€500 on 29/08/2026

All three withdrawals were requested using Postepay, and as of today I have not received any of the three payments.

The first €500 withdrawal, requested on 23 August, has now been pending for several days. The two subsequent €500 withdrawals are also still unpaid.

I have already contacted Casoola Casino’s customer support, but I would like a clear explanation as to why my withdrawals have not yet been processed and a concrete timeframe for when I can expect to receive my funds.

I am therefore requesting assistance in resolving this matter and asking Casoola Casino to investigate the situation and process the three outstanding withdrawals, for a total amount of €1,500.

I would also appreciate a clear explanation of whether a technical or administrative issue is causing the delay, as well as a specific timeframe for the funds to be credited to my Postepay.

I am willing to provide screenshots of the withdrawal requests, my account status, and my conversations with customer support if these are required to investigate the case.

Total amount still outstanding: €1,500

Thank you for your assistance and for helping resolve this matter.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AndrewM99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear AndrewM99,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear AndrewM99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru