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I was adopted and my name was changed and my account was frozen while I was in the process of changing it on the site.

養子縁組をして、名前が変わってサイト内で変更の手続きをしてる途中でアカウント凍結された。　

Dear hs0930,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? How come you had to change your name? Do you have any documents confirming the change?

When did you create your account and when was your name changed?

Have you informed the casino about this issue and the name change?

Thank you in advance for your reply.

Best regards,

Kristina

Do I have to say why I adopted the child? I don't remember the exact date when I created my account, and I was forced to submit documents like this, and my account was frozen without permission. , During the game, you can do whatever you want, no matter how much you charge, even if you lose, you have never complained about anything, but as soon as you withdraw for the first time, your account is frozen, and the money you are withdrawing You don't refund until then, isn't it like a scam?

I don't know why it was frozen, but I created an account without knowing why, so I think it can't be helped, but isn't it a bit wrong not to return the money that was being withdrawn? It's my money I'm using my own money to withdraw my own money Not returning it is the same as theft, right? I can freeze my account, so please return my $650.

養子縁組を組んだ理由まで言わないといけないんですか？　アカウント作った日にちハッキリした日なんか覚えてないし、アレやコレやと書類を提出させといて、勝手にアカウントは凍結するわ、その上出金までしている私の650ドルまで返金してもらえず、ゲーム中は好き放題、課金させといてどんだけ、負けてても何も文句の一つ言った事ないのに、初めて出金したとたんにアカウントを凍結したりして、出金中の金まで返金してくれず、詐欺みたいなもんじゃないですか？

凍結されたのは、分からないとはいえ私が訳も分からずアカウントを作ってしまったから、ですので仕方ないとは思いますが出金中のお金を返さないのはちょっと間違ってませんか？私のお金ですよ　私が自分のお金をつかって自分のお金を出金してるんですよ　それを返金しないのは窃盗と同じでしょう？　アカウントは凍結でいいので私のお金650ドルだけは返してください

Thank you for your reply, hs0930. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Last name changed due to adoption

I think the account was created half a year ago

養子縁組をした為苗字が変更になりました

アカウントは半年前に作ったと思います

When will I get a reply? please refund $650

いつになったら返事がくるのでしょうか？　650ドル返してくだい

Unfortunately, you failed to answer all my questions again. Please understand that without your full cooperation we will not be able to help.

I don't know when the account was created, so why don't you look at the history there?

It doesn't matter if you don't answer the written question, you can't use the account, but it's strange that you don't return my money.Why do you have to take my money? Even though it wasn't done intentionally or on purpose, it can't be helped if it's done on purpose, but if it's not, it's strange.

いつアカウントを作成したか分からない為そちらで履歴を見て見たらいいのではないですか？　

筆問に答える答えないと言うよりアカウントは使えなくて構いませんが私のお金に、ついては返してくれないのはおかしいでしょう　何で私のお金まで取られないといけないのですか？　故意やわざとなったのでないのに　わざとやってるのなら仕方ないですがそーでないのにそれはおかしいですよね

Please understand that I do not work for Casino.me, but for Casino.guru which operates as an independent website. I do not have access to any information about your account.

Since you failed to provide all the necessary information even though I asked for it multiple times, we are not able to proceed with this complaint and I am forced to reject this complaint.

When I was about to notify you, my account was closed.

通知を、しようとしていた所アカウントが閉鎖されたんですが、私がやる順番を間違えていたのはいけないですが故意じゃないです