CashBox Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Hello CasinoGuru Team,

I am filing this complaint against Cashbox Casino regarding a withdrawal of 400€ (ID 141072) which I requested on February 7th, 2026.

My account is fully verified (KYC completed), and I have provided all necessary profile information. I played with small stakes (0.30€) and followed all terms and conditions.

Despite my patience and a final formal notice sent via email on February 16th, the withdrawal remains "Pending" without any explanation or update from the casino. They are ignoring my deadlines and keeping my funds frozen.

I have screenshots of my verified status, the pending withdrawal, and my communication with the casino. I would appreciate your help in mediating this case to receive my rightfully won funds.

Thank you, Richard

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Dear Richmanvxx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Richmanvxx,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Karla,

Thank you for reaching out. Unfortunately, I have not received my money yet, and there have been no updates from the casino.

As you can see in the attached screenshot from today (February 21st), my withdrawal of €400 from February 7th is still marked as 'Pending'. The casino has not contacted me at all.

I would appreciate it if you could now proceed with the next steps and contact the casino directly.

Best regards.

Dear Richmanvxx, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla