BV444 Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

I signed up at this casino a few months ago and made deposits without any luck until Thursday when I made another deposit and started winning. I reached 10,000 pesos and tried to withdraw, but the withdrawals always failed. I contacted customer support, and they told me I need to upgrade to VIP status to be able to withdraw. This isn't stated in any of the casino's terms and conditions; at least, I couldn't find anything about it after reviewing everything on the site. I deposited again because they told me to, but I still can't withdraw my money. I want to win fairly and without any tricks.

Me inscribe en este casino hace algunos meses, realice depósitos sin tener suerte hasta que el día jueves realice otro depósito y comencé a ganar .. llegue a la cantidad de 10000 pesos e intenté retirar pero siempre RETIRO FALLIDO . ME COMUNIQUE A ATENCIÓN A CLIENTES Y LO ME QUE ME COMENTAN QUE TENGO A SUBIR DE NIVEL VIP PARA PODER RETIRAR. Eso no lo dice en ninguna clausula del casino al menos yo no encontré nada revisando todo sobre el casino . Volví a depositar porque ellos así me comentaron y nada no puedo retirar mi dinero. Que gane limpiamente y sin trucos

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AlexSmith87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center