Bets10 Casino - Η ανάληψη των 40.000 TRY του παίκτη καθυστερεί.

Title: 40,000 TRY withdrawal delayed for 17 days – license provider involved

I am a long-term user of Bets10 (10 years). I requested a withdrawal of 40,000 TRY, which has been pending for 17 days.

The operator repeatedly states that the transaction is under "third-party processing", but no clear explanation, transaction ID, or payment confirmation has been provided.

Despite involving the license authority, the situation remains unresolved. I have already submitted my bank statement (PDF), which confirms that no funds have been received.

There is still no proof that the payment has been sent. The withdrawal remains unpaid.

I kindly request that my 40,000 TRY withdrawal be processed and transferred to my bank account as soon as possible without any further delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you successfully withdrew funds from this casino?
• Have you selected the same payment method for your current withdrawal request as you have successfully used in the past?
• What types of games did you play to accumulate the winnings you have been trying to withdraw for 17 days?
• Did you accumulate these winnings with or without using a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sir/Madam,

Thank you for your response and for reviewing my case.

Please find my answers and clarification below:

• The last time I successfully withdrew funds was approximately 18 days ago. I made three separate withdrawal requests: 30,000 TRY, 40,000 TRY, and 50,000 TRY.

• The withdrawals of 30,000 TRY and 50,000 TRY were paid successfully.

• However, the 40,000 TRY withdrawal has not been paid.

• Recently, I received a payment of 10,000 TRY. The operator is now combining this 10,000 TRY payment with my previously paid 30,000 TRY withdrawal and claiming that the total 40,000 TRY has been paid.

This is incorrect and misleading.

The 30,000 TRY was already a separate and completed withdrawal. It cannot be counted again as part of the 40,000 TRY withdrawal.

• I used the same payment method that I had previously used successfully.

• The winnings were accumulated through regular gameplay, without any suspicious activity.

• No bonus was used.

To summarize clearly:

The 40,000 TRY withdrawal remains unpaid for over 17 days. After the recent 10,000 TRY payment, there is still an outstanding balance of 30,000 TRY that has not been paid.

The operator is attempting to justify this by incorrectly combining unrelated transactions.

The issue is still unresolved, and I kindly request your assistance in ensuring that the remaining 30,000 TRY is paid without further delay.

Thank you for your support.

Kind regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mrt77,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika