BetiBet Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Hello,

I am a VIP player at BetiBet, and I initiated a withdrawal on November 17, 2025, which has been in progress since that day.

The VIP manager's initial statement on November 17, 2025, was that the money should be in my account. On November 18, he told me to wait and the money would be credited in a few hours.

5 working days is also 7 normal days. According to the VIP manager, it should arrive today, and if it doesn't, I should contact them again.

Hallo,

ich bin VIP Spieler bei BetiBet, habe am 17.11.2025 eine Auszahlung veranlasst die seit dem Tag in Progress steht,

Die Erste Aussage von VIP-Manager, am 17.11.2025 das Geld sollte auf meinem Konto sein. Am 18.11 die Aussage ich soll noch warten das Geld wird in ein paar Stunden gutgeschrieben.

5 Werktage sind um 7 normale Tage auch, Laut VIP-Manager soll es heute kommen und sollte es nicht kommen, dann soll ich mich nochmal melden.

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Dear Xemerius,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay, it's a shame you can't help sooner, especially since the VIP manager has a different excuse every day.

The statement that the money should already be in my account, which is not the case.

ok, schade das Ihr nicht früher Helfen können, vor allem weil der VIP Manager jeden Tag eine andere ausrede hat.

Die Aussage, das Geld sollte schon auf meinem Konto sein, was nicht der Fall ist.

Dear Xemerius,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Xemerius,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila