BetFury Casino CL - Ο λογαριασμός του παίκτη έχει κλείσει και τα χρήματα έχουν κατασχεθεί.

This website scams you after you win.

I deposited 200 USDT on November 18th, I managed to win, they paid my first withdrawal of 200 USDT and then I was left with 460 USDT in my gaming account which they did not pay me and they blocked and closed my account.

In the end, I bet, risking money, to try and break even as the highest possible outcome, because if I win, my money is kept; if I lose, they keep your money without risking anything.

This casino is a scam.

esta pagina luego de que ganas, te estafan

ingrese 200usdt el dia 18 de noviembre, logre ganar, me pagaron mi primer retiro de 200usdt y luego quede con 460 USDT en mi cuenta de juego los cuales no me pagaron y bloquearon y cerraron mi cuenta.

al final aposte arriesgando dinero para empatar mi plata como maximo logro, por que si gano, mi dinero es retenido, si pierdo, ellos se quedan con tu dinero sin arriesgar nada.

este casino es una estafa.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFury Casino CL.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you tell me how long you were a casino player and exactly when your account was blocked?

My account lasted 24 hours; as soon as I won, they blocked my account with the balance still in it.

How did you find out that your account had been blocked?

When I try to log in, it says my account has been blocked.

What games did you play to accumulate your current casino balance? (slots, live games, sports betting)

I played roulette and placed sports bets

Did you reach your current balance with the help of a bonus?

No, decline the welcome bonus

¿Podría indicarme cuánto tiempo fue jugador del casino y cuándo se bloqueó exactamente su cuenta?

24 horas duro mi cuenta, apenas gane me bloquearon mi cuenta con el saldo dentro

¿Cómo te enteraste de que tu cuenta había sido bloqueada?

al intentar logearme, aparece que mi cuenta fue bloqueada

¿A qué juegos jugaste para acumular tu saldo actual en el casino? (tragamonedas, juegos en vivo, apuestas deportivas)

juge ruleta y apuesta deportiva

¿Has alcanzado tu saldo actual con la ayuda de una bonificación?

no, rechaze el bono de bienvenida

Dear alfonsoatm

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear alfonsoatm,

I am so sorry to hear about your problem with the BetFury Casino CL. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BetFury Casino CL representative to join this conversation and participate in resolving this complaint.

Dear BetFury Casino CL,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone,

I would like to inform you that I managed to get in touch with the casino representative.

We are currently working on giving them access to this complaint.

Dear alfonsoatm,

In the meantime, the casino has asked you to provide your username, email address, and/or telephone number that you used when registering your account with them.

Don’t worry, all messages are automatically marked as sensitive, and no personal information will be made public.

Dear alfonsoatm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear BetFury Casino CL,

The player has provided the personal information you requested.

Please reply when there is any update regarding this complaint.

Dear alfonsoatm,

Thank you for your review. After checking the case, we’d like to clarify the situation.

Your account was blocked due to detected value/arbitrage betting activity, as well as unusually high activity on odds that fall under restricted patterns. Such behavior is strictly prohibited under our Terms & Conditions (clauses 6.1, 6.3, 6.4.3, 6.5, 6.7).

Despite this violation:

Your initial deposit was fully refunded, and you were also able to withdraw 200 USD more than your original deposit, which confirms that funds were not withheld unfairly.

Please note that you were registered on the betfury.com platform, and no account exists for you on the betfury.cl platform, which may have caused additional confusion.

We always act in accordance with our rules and apply them equally to all players. If you wish us to review the case once again, you may contact our support team via [email protected]

But I won, and it's not my fault I won the bets.

I was left with $460 in my account, which was unfairly confiscated simply for having won.

That's unfair.

If I lose, you're happy, but if I win, you take away my winnings.

That's a scam.

Casinoguru, please intervene. This clearly demonstrates the wrongdoing of this casino.

Pero yo gane y no es culpa mia acertar apuestas

Quede con 460usd dentro de mi cuenta los cuales injustamente me los confiscaron solo por haber ganado

Eso es injusto,

Si yo pierdo ustedes felices pero si yo gano. Me quitan las ganancias

Eso es estafa.

Favor casinoguru aqui queda claro el mal actuar de este casino, favor intervenir

Dear alfonsoatm,

We understand your concerns and are ready to review this case again, provided that the necessary information is submitted.

To proceed, please contact our Risk team via the official email and be prepared to complete full KYC verification, and confirm the deposits related to your account.

Once all required documents and confirmations are provided, the case can be reassessed. Please note that without completing these steps, further review is not possible.

We remain open to cooperation and will consider the situation objectively after receiving the requested information.

I just sent an email [email protected] requesting the re-evaluation.

acabo de enviar un email [email protected] solicitando la revaluacion.

Dear alfonsoatm,

Before we get any update from BetFury Casino, to clarify the situation, could you please check whether your account was registered on betfury.cl or betfury.io / betfury.com?

So the complaint can be assigned accordingly. Thank you.

Dear alfonsoatm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Igor