BC.Game Casino - Η ανάληψη του παίκτη καθυστερεί.

Hello everyone

I have recently placed a withdraw request from bc game. After some time it shows success in bc but didn't receive them in my bank account. Please help me to resolve my issue. I have all proofs as well.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Yes my account has been successfully verified, game history checked, withdrawal approved by the casino, and still haven't received yet. Please help now

Thank you for your reply.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• Have you contacted customer support to ask about the status of your withdrawal request? If so, what was their response?

Yes I have made many withdraw from bc casino successfully.

I play bc original games mostly like crash

My winning is without bonus

Their customer support is not responding.

Give some updates at least

Hello Zeeshan_12,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Zeeshan_12,

We have noted the situation you reported. To ensure your case is handled accurately, we would like to further follow up on your withdrawal request.

Kindly provide your BC.GAME account UID or the relevant Ticket ID so we can review the specific details and check the current processing status. Once we receive the information, our team will promptly follow up and assist you accordingly.

We sincerely appreciate your understanding, cooperation, and patience. Delivering an efficient and transparent service experience remains our commitment to all users.

BC.GAME Support Team

Dear BC.Game Casino representative,

Thank you for reaching out and for your willingness to assist the player.

Dear Zeeshan_12,

Could you please provide your BC.GAME account UID or the relevant Ticket ID, as the casino representative requested?

Dear Zeeshan_12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru