Bananzia Casino - Η ανάληψη του παίκτη έχει καθυστερήσει.

They reject withdrawal requests saying the account has not been identified, they cut off my live support and do not respond to emails when I ask them exactly what the documents should be, also there is no licensing body on their page

Απορρίπτουν τα αιτήματα ανάληψης λέγοντας ότι δεν έχει ταυτοποιηθεί ο λογαριασμός,μου έκοψαν τη ζωντανή υποστήριξη και δεν απαντούν στα email όταν τους ρωτάω πως ακριβώς πρέπει να είναι τα έγγραφα,επίσης στη σελίδα τους δεν υπάρχει ο φορέας αδειοδότησης

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Dear Toni.koukots73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Do you have access to your account
• Do I understand correctly that you are currently undergoing account verification? Please post a screenshot of your account's verification page.
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean