ArcticBets Casino - Ο λογαριασμός του παίκτη έχει κλείσει και τα χρήματα κατασχέθηκαν.

This casino has taken over €550 from me, it has closed my account for no reason and I have learned that it is a fake casino, I would like you to refund my money, you can contact them, I have made deposits with mastercard, skrill and paysafe

Αυτό το καζίνο μου έχει φάει πάνω από 550€ μου έχει κλείσει το λογαριασμό χωρίς λόγο και έχω μάθει ες ότι είναι ψεύτικο καζίνο θα ήθελα να μου επιστρέψετε τα λεφτά μπορείτε να επικοινωνήσετε μαζί τους έχω κάνει καταθέσεις και με mastercard και με skrill και με paysafe

Hello kirets1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ArcticBets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Do I understand it correctly that you just deposited and the casino blocked your account - meaning the money is still on your accout?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear kirets1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru