Alvynn Casino - Η ανάληψη του παίκτη καθυστερεί.

I signed up a week ago because of a Facebook ad, and after seeing the welcome package offers, I also deposited money, initially without winnings. I tried again in the evening and with a bit of luck, and then wanted to withdraw €400, but it has now been taking since April 6th.

Ich habe mich vor einer Woche aufgrund einer Facebook Werbung angemeldet,und nach den Angeboten Willkommenspaket auch Geld eingezahlt erst ohne Gewinne und habe es Abends nochmal probiert und mit etwas Glück und wollte mir dann 400€ auszahlen lassen jedoch dauert es jetzt bereits seit dem 6.04.

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Dear STEFFEN1312,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Dear STEFFEN1312,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear STEFFEN1312,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra