888 Casino PT - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Good afternoon, I'm submitting a complaint after several attempts to email support—they aren't even responding to me anymore. They refuse to process my withdrawal; they sent an email saying they suspect the withdrawal request isn't legitimate because I added the funds and then withdrew them right away, and now they won't accept anything to release the money to me.

Boa tarde, envio uma reclamação depois de várias tentativas de email ao suporte eles já nem me respondem, eles não me querem entregar o meu levantamento, mandaram email a dizer desconfiamos que o levantamento não seja verdadeiro porque só coloquei e tirei logo, e agora não aceitam nada para me entregar o dinheiro

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Dear Diofoooy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand that the casino appears to have concerns because the deposited funds were withdrawn shortly after being added to your account.

Please note that casinos may require deposited funds to be wagered before they can be withdrawn. This is generally related to anti-money laundering requirements and preventing the casino from being used simply to transfer funds between payment methods. However, we would first need more information to understand what happened in your case.

Could you please clarify the following:

• Could you please confirm whether your casino account is fully verified?
• Did you completely wager your deposited funds at least once before requesting the withdrawal?
• Could you please share a screenshot of the casino's email explaining why the withdrawal was refused, your withdrawal/transaction history, and any relevant communication with customer support?

This information will help us better understand the circumstances and determine how we can proceed with your complaint.