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Good morning, how can I get a refund of €900 from the casino? I deposited the money but it was never credited to my gaming account.

Buongiorno, come posso avere un rimborso di 900€ da parte del casino? Visto che io ho caricato i soldi ma non mi sono mai stati caricati sul conto gioco

Dear mattiajove89,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you kindly specify when exactly you made the deposit that hasn't been credited to your casino account? Please send me a screenshot of your deposit receipt.

Did you deposit 900€ as a single transaction, or did you make several deposits that have not been credited to your casino account?

Have you made any successful deposits into this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, I made several deposits of €100 and they were not credited to me and then in that casino I always made deposits and they always went through. But after this experience I decided to delete my game account, but before deleting the game account I would like to be reimbursed for the money not credited

Ciao, ho fatto vari depositi da 100€ e non mi sono stati accreditati e poi in quel casino ho fatto sempre depositi e sono sempre andati a buon fine. Ma dopo questa esperienza ho deciso di cancellare il mio conto gioco, ma prima di effettuare la cancellazione del conto gioco vorrei essere risarcito del denaro non accreditato

Thank you for your prompt reply. Please send me screenshots of the deposit receipts for the deposits that were not credited to your account. The exact amount of money, as well as the exact date and time, should be visible.

Also, send me a screenshot of the deposit history in your casino account.

The site tells me that they were approved but they were never loaded into the game account

Il sito mi dice che sono state approvate ma non sono mai stare caricate nel conto gioco

Dear mattiajove89,

Thank you for providing additional information regarding your case.

However, please note that the screenshots you submitted are the same as those already provided for your other complaint about this exact casino:

Link to the other complaint

In that complaint, you acknowledged that the deposits in question were credited to your account and that you lost your balance while playing.

We regret to inform you that we cannot assist in this matter. Over the past few days, you’ve made multiple conflicting claims: first, that someone else deposited €900 on your behalf; then, that the casino’s games were rigged because you didn’t win; and now, that the deposit was not credited to your account.

We are dedicated to helping players resolve genuine issues, but our ability to assist relies on receiving honest, consistent, and accurate information.

For the reasons outlined above, we must reject this complaint. We appreciate your understanding, and while we are unable to assist you further in this instance, please don’t hesitate to reach out if you encounter any other genuine issues with this or any other casino in the future.

Best regards,

Veronika

Casino Guru Complaint Team

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