888 Casino IT - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

Hello, on April 28th I registered with SPID at 888. I should start by saying that I had an account that I chose to close a few years ago by requesting it from the operator. I tried to contact them to reopen it, but it's really difficult to get in touch with customer service.

So I opened an account with SPID Registration and everything went well. After a while, I received an email stating that my account would be subject to limitations because it was linked to a blocked account. No explanation as to what limitation was involved. The deposits were made successfully.

The same day (between the evening of the 28th and the 29th I took 3 samples: 360/150/85)

After 7 days, the withdrawals are still being processed, despite having written to customer support several times and sent several emails.

How is it possible that after 7 days an ADM site still hasn't sent any withdrawals and no explanatory email, other than the one about the limitation on the day the account was opened?

Please if you can contact them to get me the money, I thank you in advance.

Salve , in data 28 Aprile mi registro con spid a 888. Premetto che avevo un account che avevo scelto io di chiudere qualche anno fa con richiesta all' operatore. Avevo provato a contattarli per una riapertura, ma è davvero difficile entrare in contatto con il servizio clienti.

Dunque apro conto con Registrazione Spid e va tutto bene. Dopo un po' mi arriva una mail con scritto che il mio conto avrebbe subito delle limitazioni poiché era collegato con un account bloccato. Nessuna spiegazione su quale limitazione. I depositi sono stati fatti correttamente.

Lo stesso giorno ( tra il 28 sera e il 29 faccio 3 prelievi : 360/ 150/85)

A distanza di 7 giorni ancora i prelievi risultano in elaborazione, nonostante abbia scritto diverse volte all' assistenza e inviato diverse mail.

Come è possibile che un sito ADM dopo 7 giorni ancora non ha inviato nessun prelievo e nessuna mail di spiegazione, a parte quella della limitazione il giorno di apertura conto?

Per favore se riuscite a contattarli per farmi avere i soldi, vi ringrazio in anticipo.

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Dear JOEJANET90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Support contacted me to send documents, but when you register with SPID, they're not needed, as it's automatic. Withdrawals are still being processed after 8 days. No withdrawals have been confirmed. I forwarded the documents, but they're still being analyzed. It's absurd, however, that a legitimate ADM site and all that would take more than a week to process withdrawals.

Il Supporto mi ha contattato per invio di documenti, ma quando c'è registrazione con Spid non servono i documenti, in quanto è automatico. I prelievi risultano ancora in elaborazione dopo 8 giorni. Nessun prelievo confermato. Ho inoltrato i documenti ma ancora sono in fase di analisi. È comunque assurdo che un sito ADM legale e tutto ciò stia oltre una settimana per dei prelievi.

Dear JOEJANET90,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear JOEJANET90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru