247Bet Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I am reporting a serious issue with 247BET regarding a withdrawal of 1000 GBP requested on 09/02/2026]. Despite the transaction being marked as "processed" on 11//02/2026 , the funds have never reached my Revolut account.

I have already filed an official complaint with the Malta Gaming Authority (MGA) regarding this matter. I possess a comprehensive archive of approximately 50 screenshots of my conversations with the casino's support, which clearly document the following:

1. Deliberate Misinformation: Support provided my own IBAN number, claiming it was a "bank reference number".

2. Refusal to Cooperate: They explicitly refused to provide an MT103 document or a UETR code, preventing my bank from tracking the funds.

3. Predatory Practices: While withholding my funds, they attempted to pressure me into making an additional deposit to "verify" my account.

4. Total Lack of Response: The casino has stopped replying to my emails and follow-up inquiries.

My bank (Revolut) has officially confirmed that no such transfer has been initiated. The level of deception and the refusal to provide valid transaction proof are unacceptable. I am prepared to provide all 50 screenshots to support this investigation. I request your mediation to help me recover my legitimate winnings.

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Dear krzysztofjan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your response. However, I must emphasize that this is NOT a standard withdrawal delay. This case involves clear predatory behavior and intentional deception, which I believe warrants an immediate exception to your 14-day rule:

1. Predatory Practice: The casino attempted to pressure me into making an ADDITIONAL deposit to verify or process my withdrawal. This is a major red flag for a rogue operator and a clear attempt to extract more funds while withholding my winnings.

2. Intentional Misinformation: Support provided my own IBAN number, claiming it was a bank reference number for the transfer. This is a deliberate lie to stall the process.

3. Refusal of Proof: They have explicitly refused to provide an MT103 or UETR code. My bank (Revolut) has confirmed that no such transfer was ever initiated.

4. Regulatory Action: Due to the severity of these fraudulent tactics, I have already filed an official complaint with the MGA.

I have over 50 screenshots documenting these deceptive practices, including the demand for a new deposit and the fake reference details. Waiting 14 days only gives a rogue operator more time to target other players. I kindly request an immediate review of this evidence.

I am aware that there are only a few formal complaints on your site, but there are countless negative reviews on Trustpilot describing the exact same predatory behavior. This shows that most players simply give up. I am not one of them. My case, supported by 50 screenshots and an official MGA complaint, is proof of their systemic issues.

An update on my case. After baselessly rejecting my correct international SWIFT transfer details from Revolut, the operator is continuing their delay tactics. They are now demanding a bank statement from a new bank account, which I do not even have and do not intend to open. This is definitive proof that their goal is not to pay out my winnings, but merely to create an endless bureaucratic loop to force me to give up. I request your urgent intervention.

Hello, I would like to add the following points to my complaint:

1. Official SWIFT Confirmation: My Revolut account, registered in the United Kingdom, is fully capable of receiving international SWIFT transfers. It has a standard, unique IBAN and a valid BIC/SWIFT code. There are no technical reasons whatsoever that would prevent the operator from sending the funds to this verified account.

2. Unreasonable Demand for a New Bank Account: The operator has now escalated their delay tactics by demanding a statement from a new bank account with an entirely different bank. I do not have an account with another bank, and I will not be forced to open one just to receive my legitimate winnings. This is a clear and unreasonable bureaucratic obstacle designed solely to avoid payment.

3. Offer of Video Verification: To prove my identity and ownership of the Revolut account beyond any doubt, I am willing to participate in a live video verification call with a representative from the casino at their convenience.

It is evident that the operator is not acting in good faith. I kindly ask for your intervention to resolve this matter.

My Revolut account is fully capable of receiving standard UK bank transfers, including those processed by Adyen. There are no technical restrictions on Revolut's side that would prevent this payment. The operator's suggestion of an incompatibility issue is unfounded.

I have received conflicting information from the casino. On February 16, they confirmed the withdrawal was processed via Adyen and gave a 5-day timeline. On February 18, they increased this to 10 business days and stated they are "escalating to finance," which contradicts the claim that the funds have already left their side. Furthermore, they refuse to provide a proper bank-verified confirmation of the transfer. I have checked my Revolut account today, February 22, and no such transfer of £1000 has arrived or is pending.

I would also like to point out that the operator accepted my Revolut account details without any issue at the time of the withdrawal request. They then sent a confirmation that the payment was 'successfully processed' to this exact account. Their later claims that they cannot pay to Revolut, or their demand for an account with a different bank, are therefore contradictory and appear to be delay tactics introduced only after I started inquiring about the missing funds.

Dear krzysztofjan,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The casino has just officially informed me that they need up to 28 days to "investigate" my missing £1000 withdrawal, which they claimed was sent over a week ago. Furthermore, they have cut off updates via live chat, stating that support agents no longer have access to the case. This is a clear stalling tactic and an attempt to avoid accountability. If the transfer had actually been sent, providing bank-generated proof (ARN/MT103) should take 5 minutes, not a month. I will not be waiting 28 days – the formal complaint with the MGA is already in progress.

Hello,

Thank you for following up on my case.

To confirm: No, I have not received my withdrawal. The money is still missing.

Instead of providing a proof of payment, the casino has now informed me via email that they are starting a 28-day internal complaint procedure and will not provide any updates via live chat during this time. I have already uploaded a screenshot of their email to this complaint thread. This is a clear stalling tactic.

The withdrawal from February 11th is still missing, and the casino is refusing to provide any evidence (like an ARN) that the payment was ever sent.

The casino claims they do not support Revolut, yet their own homepage clearly displays the Revolut logo among their accepted payment methods (see attached screenshot). This proves they are providing false information to avoid accountability for my missing £1000

They answered me today

Thats my answered...

16 days not any proof they send ANYTHING!

Just asking for another bank details to save some time another 3 weeks or months..

deposit was done by paysafecard .

In their term and condition it says withdrawal is same method as was deposited.

They failed wit paysafecard.Now they blaming Revolut which confirmed many many times it was not any attempts.They will never send me any proof im asking them everyday because they never send money and dont want to do this.

On your website payment method in this casiono says revolut,paysafecard and much more...

now they text me they can send me money on paypall but i have to make deposit...what a scam...!!!

Paid by paysafecard,try to withdrawal not possible,give them my revolut details and now trying to scam me even more

Dear krzysztofjan, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

Dear krzysztofjan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru