247Bet Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

So, I deposited 150e and got a 100% deposit bonus and I got a win and I wagered the money and first I withdrew 1400e and then I withdrew 1800e. So 3200 in total and today the casino sent an email that the withdrawal was not accepted because the bet was supposedly over 5euro which is not true, I did buy bonus purchases that cost many hundreds but the bet did not exceed 5euro at any point. For example, I bought a bonus worth 200euro for the mental game with a bet of 0.20 cents. The bonus terms and conditions do not prohibit this either.

Eli siis, talletin 150e ja sain 100% talletusbonuksen ja sain voiton ja kierrätin rahat ja kotiutin ensin 1400e ja sen jälkeen kotiutin 1800e. Eli 3200 yhteensä ja tänään kasino laittoi sähköpostin että kotiutusta ei ole hyväksytty koska panos olisi ollut muka yli 5euroa mikä ei pidä paikkaansa, ostin kyllä bonusostoja jotka maksoivat monia satoja mutta panos ei ylittänyt 5 euroa missään vaiheessa. Esim ostin mental peliin 0.20 sentin panoksella 200 euron arvoisen bonuksen. Bonuksen ehdoissakaan ei tätä kielletä.

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Dear Santeri,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center