Xbet.net.au in Australia won’t pay out

Joined xbet.net.au in Australia deposited $500 via pay id did verification check and id check both were validated and green had a couple of losses then a couple of wins ended up withdrawing a couple of grand in a couple of hours was very pleased with myself , wake up in the morning to find out they have frozen the funds and require a ton of verification and all to be signed and witnessed also to follow out a 2 page stat Dec basically giving all your rights away and them to be able to pick something to not release funds how can they seek all of the below for only a $500 deposit and a $2250 withdrawal just because you had a win seems they let you punt with your money then as soon as you win they freeze it to hope you give up they won’t respond with any details and refuse to supply a case number

We detected suspicious activity on your XBet betting account that indicates there may be a breach of our terms and conditions. Your account is closed while under investigation. We require you to provide the following:

A clear photograph of you standing under your street sign holding a copy of your ID. This must match the records as held by XBet.

Copies of two (2) ID documents from the following: driver licence, passport, birth certificate, government ID card, Medicare card, telephone or utility bill. At least one of these ID documents must contain your current residential address. These documents must be correctly certified by a JP, C Dec or legal practitioner.

A unredacted copy of your bank statements and/or account statements from other payment method showing all deposits to your betting account over the last 6 months, or if the betting account has been opened for less than 6 months then from the date the account was opened. These documents must be correctly certified by a JP, C Dec or legal practitioner.

The attached statutory declaration completed and witnessed strictly in accordance with the instructions on the statutory declaration.

The original of these documents must be returned via email to us within 7 business days at: [email protected]

Please note, it is criminal offence to make a false statutory declaration. If during our investigation we ascertain that there has been any type of criminal offence or conduct, including any deception to gain a financial benefit such as fraud, identity fraud, or other schemes, we can make a police report, pursue criminal prosecution and/or pursue legal action against you.

Copy of the paperwork they also want signed and witnessed as well

your also required to fill out the stat dec below all this for a single $500 deposit and trying to withdraw $2k same day seems like a win to them is suspicious both checks done and came back verified then go to withdraw and they want all of this talk about not wanting to pay out hopefully this can save a lot of people as it’s a new site but they verify you no problem so you can deposit and play then as soon as withdrawal your hit with a ton of reasons why you can’t stay well away from exbet in Australia I will be taking action against them and they also said I could share my review about them so I am

Never seen anything like it in my life

STATUTORY DECLARATION

Commonwealth of Australia – Statutory Declarations Act 1959 (Cth)

Other state or territory – under relevant statutory declaration legislation

 

 

I, ________________________________________________ (full name)

 

of ________________________________________________ (address] in the State of ___________

 

make the following declaration under the Statutory Declarations Act 1959 (Cth), the statutory declarations legislation in the state or territory in which the bookmaker is licensed and/or operates, and the state or territory in which I reside: 

 

1. I am the holder, and legal and beneficial owner of the betting account under the name______________________ (Betting Account) held with XBet.net.au

 

2. I am the only person who has made deposits to, withdrawals from and bets involving the Betting Account. 

 

3. I agree and consent to the Bookmaker taking any and all reasonable steps to confirm the contents, validity or other matters associated with this Statutory Declaration including contacting the witness to verify the authenticity of this Statutory Declaration and/or making other enquiries with any other person. 

 

4. I am aware of the Bookmaker’s rules, terms and conditions that are available on the Bookmaker’s website. 

 

5. I acknowledge that I consented to be bound by the Bookmaker’s rules, terms and conditions when I opened the Betting Account, and further agree to them each time I use the Betting Account. 

 

6. I agree to at all times comply with the Bookmaker’s rules, terms and conditions. 

 

7. I declare and affirm that I have at all times followed and complied with the Bookmaker’s rules, terms and conditions. 

 

8. I declare and affirm that I have never breached the Bookmaker’s rules, terms and conditions.

 

9. I declare and affirm that I have never used a VPN, proxy server, obtained early media to gain an advantage on race jump times, automated or robotic system to access or use (including scraping data from) the Bookmaker’s platforms.

 

10. I declare and affirm that I have provided the following ID document to the person who witnessed this statutory declaration, who has confirmed my identity: 

 

a) Driver Licence number _______________ in ______________ (state territory) with expiry 

 

date of _________________; or

 

b) Passport number ________________ with expiry date of _______________  

 

 

11. I declare the validity and enforceability of a copy of this statutory declaration that is provided to the Bookmaker by any electronic or digital means. 

 

 

I understand that a person who intentionally makes a false statement in a statutory declaration is guilty of an offence under the Statutory Declarations Act 1959 (Cth), the Oaths Act 1900 (NSW) and the relevant statutory declaration legislation in the state or territory in which I reside, and I believe that the statements in this declaration are true in every particular. 

 

 

Signature of person making statutory declaration

 

______________________________________

 

Email of person making statutory declaration

 

______________________________________

 

Phone number of person making statutory declaration

 

______________________________________

 

 

Declared at _______________________ (place) on ___________ day of ____________ 202___

 

Before me, 

 

Signature of witness

_____________________________________

 

Full name of witness

 

_____________________________________

 

Qualification of witness

 

JP (Qual) / C Decs / Legal Practitioner

 

 

Address of witness

_____________________________________

 

Email of witness

 

_____________________________________

 

Phone number of witness

 

_____________________________________

 

ID document sighted by witness

 

_____________________________________

 

 

 

 

 

The witness must be a JP (Qual), C Decs or Legal Practitioner. 

The witness must sight original ID documents. 

This completed statutory declaration must be returned to the Bookmaker within 5 business days:

By email: [email protected]

XBet may request original copies of this completed statutory declaration be sent via post at a later date if needed.

 

Hello, can you perhaps add what you aim to say or highlight?

Generally speaking, the KYC is an inevitable process that must be passed; occasionally it gets longer than usual and is not completely stress-free.

Is there something in particular that makes you worried, perhaps? Did I understand correctly that it is purely a bookie-related site, please?

have never seen anything like it in my like have seen many kyc but never ever anything like this if you sign the stat dec they want your basically signing away your winnings and they can just say they are not paying you ,this isn't kyc this is a common theme for bet and people need to know who they are and how they act they let you join let you get approved and id checked then let you bet then as soon as you got to withdraw they hit you with this its so they can keep your winnings as the amount of paperwork they request is beyond belief also wh on earth would sign the stat dec they want signed you may as well just tell them to keep the money this has never been seen before not by me or anyone i know

Hello, I understand you are still concerned about something related to KYC, possibly signed documents or voided winnings. To be honest here, such dictation without proper diacritics is not very understandable. I would love to respond to you properly, but I'm still having a hard time following up with you.

Could you please write down a summary? What happened, the timeline, how the casino explained it, and so on. Maybe there is something we can do about it.

its a betting site called Xbet in Australia KYC is not like this my id was verified and bank account verified before being able to withdraw, i have found many more people like myself that were able to join and deposit but not be able to withdraw because they make up suspicious activity detected and will not tell you what or anything ,i have contacted them numerous times and they refuse to supply a case number they refuse to identify to whom i am talking and even gaslight me. who on earth would feel comfortable sharing their personal info with a company where the just steal your winnings ,they have since refunded my initial deposit and kept of $1800 of my winnings refusing to pay me out and ignoring me they will not supply any details and also want a 2 page stat dec signed which if you did would give them all the rights in the world to not pay you out this is NOT KYC this is how Xbet steal peoples money there are many of them here's a few they are the only betting site that does this it is not normal its how they have worked out to keep everyones winnings i had only been a customer for 3 hrs and they wanted my bank statements from the time i joined ?? will not provide and or a case id number , will not identify themselves ,all verification had been already authenticated prior to withdrawal ,refunding your deposit and keeping your winnings is a scam where this stops you from going to dept fair trading as they have refunded your out of pocket expenses and they try to keep your winning everyone needs to know they are a scam

requesting an unreacted bank statement from the time joined? was only there for 2 hrs ,all checks were done prior to being able to withdraw id verified and also bank verified ,couldn't say what the suspicious activity was it was all a scam as they don't even give you enough time to do anything everyone needs to be aware of of XBET they also own BETCHAMPS in australia

Thank you. So, to summarize briefly, the casino decided to void your balance or winnings due to suspicious activity. Am I close, please? Those unverified reviews are not actually very helpful when it comes to your own situation; therefore, I would prefer to focus on what actually did happen to you personally.

Just to avoid possible misunderstandings, are we talking about purely casino rules and casino games or did you engage in betting, please?

What would help most here is a really clean timeline. If they refunded the original deposit but kept the winnings, I’d want to know whether they gave you an exact rule reference for that decision, not just "suspicious activity".

Also worth separating three things that are getting blurred together a bit: extra KYC, account closure, and voiding winnings. Those are not the same action. If they still won’t provide a case reference or the specific rule they say was breached, that’s the part I’d keep pressing on.

Το καλύτερο που έχετε να κάνετε είναι να σταματήσετε εντελώς να παίζετε. Λιγότερη ταλαιπωρία και περισσότερα χρήματα στην τσέπη σας.

they just ignore and no response have not given any information of what the Suspicious activity was i have asked numerous times , they refuse to supply a case/complaint number they just ignore ,and will not respond when asked what the suspicious activity was ,i haven't even been supplied a monthly statement and now they have closed the account

As per our previous emails, we require the documents asked of you before we can move forward. If the requested documents are not provided by Friday 15thof May 2026, we will find that you have breached our terms and conditions and your account will be closed permanently and your deposit refunded.

I will attach the Statutory Declaration form and the request to this email for you to complete before Friday.

We detected suspicious activity on your XBet betting account that indicates there may be a breach of our terms and conditions. Your account is closed while under investigation. We require you to provide the following:

A clear photograph of you standing under your street sign holding a copy of your ID. This must match the records as held by XBet.

Copies of two (2) ID documents from the following: driver licence, passport, birth certificate, government ID card, Medicare card, telephone or utility bill. At least one of these ID documents must contain your current residential address. These documents must be correctly certified by a JP, C Dec or legal practitioner.

A unredacted copy of your bank statements and/or account statements from other payment method showing all deposits to your betting account over the last 6 months, or if the betting account has been opened for less than 6 months then from the date the account was opened. These documents must be correctly certified by a JP, C Dec or legal practitioner.

The attached statutory declaration completed and witnessed strictly in accordance with the instructions on the statutory declaration.

The original of these documents must be returned via email to us within 7 business days at: [email protected]

Please note, it is criminal offence to make a false statutory declaration. If during our investigation we ascertain that there has been any type of criminal offence or conduct, including any deception to gain a financial benefit such as fraud, identity fraud, or other schemes, we can make a police report, pursue criminal prosecution and/or pursue legal action against you.

Regards 

XBet Support 

They refuse to supply any information will not even identify to who i was dealing with via email ,chat says to email for anything have done so numerous times they just ignore ,they have no dispute resolution service ,the stat dec they want you to sign is not listed on the website nor are you able to view a copy in the terms and conditions ,as far as i can read i have not broken any of the terms and conditions and the stuff they are requesting some of it is more than unreasonable ,i am looking at which way to proceed as they seem to be in breach of a number of things especially transparency and refusal to lodge a complaint and provide a case number also refusal to explain what "suspicious activity" was , giving 7 days is hardly legal ,closing the account and keeping the winnings would also be a breach under my rights with acl ?

somehow they went from this response to only giving me 7 days and refunded my deposit and kept my winnings disable to closed and keeping my winnings without even being able to explain what the suspicious activity was ,how could you sign the stat dec without even an explanation ,providing id is no problem the problem is that without them being transparent once you've signed that stat dec they can simple do what they are doing no zero transparency this just seems like even more of a scam

All we require is what we have requested. Once these have been completed, we can move forward. 

You can go and tell everyone your experience if you wish and even go to ACMA.

We have simply asked for further information following suspicious activity. 

In the meantime, we will disable your account until this is all sorted out.

Have a good day.

Regards 

 

XBet Support 

 

Hello, I know it won't be an easy read, but from the casino's perspective, it's sadly quite common not to explain matters of fraud to people whom they believe committed the fraud. I understand it may feel offensive, yet since the situation reached this phase, casinos very likely close the account anyway, so they do not very much care about the player opinion. I know how that sounds; I'm just saying it happens.

In light of this outcome, may I repeat my question? "are we talking about purely casino rules and casino games or did you engage in betting, please?"

Because my colleagues may try to take a look at it if no sports betting rules are involved.

Online betting on the horses in Australia ,we have protections in Australia under consumer law

yes they won't provide anything they just ignore everything now , KYC is not a problem have never seen what they have asked for before though ,producing bank statements from the time i joined ? it was that day so this was unreasonable , couldn't get any info on what the suspicious activity was they just ignore and now no response at all ,they will not supply case reference and or lodge a complaint i assume it wasn't kyc as this would have needed to be reported and from what i have found out under suspicious activity report to AUSTRAC i am trying to find out if this was done also ,I'm pretty sure the below email is not valid under consumer law as it went from being ,disabled until received to being given 7 days to comply or the below? apparently you cannot ask them any questions they just force the stat decs and everything onto you then close your account and keep your winnings

As per our previous emails, we require the documents asked of you before we can move forward. If the requested documents are not provided by Friday 15th of May 2026, we will find that you have breached our terms and conditions and your account will be closed permanently and your deposit refunded.

I will attach the Statutory Declaration form and the request to this email for you to complete before Friday.

We detected suspicious activity on your XBet betting account that indicates there may be a breach of our terms and conditions. Your account is closed while under investigation. We require you to provide the following:

A clear photograph of you standing under your street sign holding a copy of your ID. This must match the records as held by XBet.

Copies of two (2) ID documents from the following: driver licence, passport, birth certificate, government ID card, Medicare card, telephone or utility bill. At least one of these ID documents must contain your current residential address. These documents must be correctly certified by a JP, C Dec or legal practitioner.

A unredacted copy of your bank statements and/or account statements from other payment method showing all deposits to your betting account over the last 6 months, or if the betting account has been opened for less than 6 months then from the date the account was opened. These documents must be correctly certified by a JP, C Dec or legal practitioner.

The attached statutory declaration completed and witnessed strictly in accordance with the instructions on the statutory declaration.

The original of these documents must be returned via email to us within 7 business days at: [email protected]

Please note, it is criminal offence to make a false statutory declaration. If during our investigation we ascertain that there has been any type of criminal offence or conduct, including any deception to gain a financial benefit such as fraud, identity fraud, or other schemes, we can make a police report, pursue criminal prosecution and/or pursue legal action against you.

Regards 

XBet Support 

Well, ok. I was merely trying to get the matter clear and offer help. Best of luck with ACMA, I wager.

I’d be careful not to let them keep everything under the one big "suspicious activity" label.

Ask them to split it out: what exact rule, what exact action they think breached it, and whether the winnings were voided because of the documents not being supplied or because they’d already decided something else. Those are not the same thing, even if support is talking about them like they are.

The stat dec might be annoying, but the bigger issue is still transparency. If they can’t give you a term number or a clear case reference, that’s the part I’d keep pressing on.

thank you , they just don't reply or respond to emails they just ignore everything ,this really had me more suspicious about them how would i proceed ?