After 15 days have not received my pay out is this normal ?

Hi! I have a $2000 withdrawal balance that I initiated a withdrawal from on August 12. I still have not received any communication from raging bowl slots. I contacted my bank and they did not have any indication that there is a pending deposit or anything of the sort I don’t want to file a complaint just yet I just want to see if this is normal and if I should file a complaint, I sent an email to the cashier with no response. Any help would be greatly appreciated.

Hi!

Does not feel normal to me. I'm just wondering now: Have you ever successfully withdrawn from the casino in the past? Or is this a first attempt, perhaps? Because the most common complications are bound to an unfinished KYC verification process, so, I'm investigating the situation a bit.

One way or another, submitting a complaint sounds like a good step to take. Don't worry, it's free.

I'd say this guide should cover the basics:

https://casino.guru/complaint-resolution-instructions

How does that sound to you anyway?

Please help I don’t want to prolong the process any longer but I also want my money.

disappointed,

brittany

This was with raging bull slots

I have reached out several times via email

Hello, please mind my previous response. 🙂

Check it out here.

Thank you !!

They want a month of my bank statements how is that relevant and why didn’t anyone reach out to me from the casino and let me know that I needed to provide some thing like that

Sadly, almost every casino in existence requires KYC procedures to let users withdraw, KYC procedures can also include a proof of funds requirement (a bank statement) specially when your withdrawal method is a bank transfer, when verification is enforced by a casino there is no other option besides cooperating and sharing the documents they ask for, by the moment just share the documents they are asking for, if the verification takes too long (more than 2 weeks) you should file a complaint

Thank you so much ! I have sent the requested document so hopefully they will do it soon

Hello!

Maybe you should someday look at this free e-course designed to understand the KYC process:

https://casino.guru/academy/course/igaming-player-verification

The verification could be a tricky thing yet according to my general experience, the best approach is to cooperate and provide everything accordingly and in time.

Debates or discussions may prolong the whole process beyond necessary.

Always search General Terms and Conditions for words like "KYC" and "account verification" in order to find the list of documents stated in the rules. 😉

Do not let them catch you by surprise I say 🐱‍🏍.

I'll be here to track your progress if you struggle eventually - let us know, please.

Thank you !! How long does it typically take after I send them my bank statement. I literally have never done this before and after all of this, I probably never will, but I will check out the document.

By personal experience in other casinos I can tell you account verification can take just a couple days or even a couple months (this tends to be an anomaly), fastest verification I went through took less than a day, while the slowest one took around 3 months, during that time your withdrawals are on hold. If it takes more than 2 weeks you should file a complaint, but let's hope that won't be neccessary, good luck!

Thank you so much everyone has been so helpful on this platform!!

SunsetGaze said it perfectly again. Of course, if your verification takes more than the 14 days we give the casino to resolve this process, I would also recommend filing a complaint.

Hopefully, this will not be necessary and everything will be resolved smoothly by then. 

Keep us updated so we know how your situation is developing. For now, good luck. 🙂

I have been dealing with this since August 12 and they just sent me this

After checking them, we can see routing number #### is not acceptable since processing only FedAch payments. We can only accept routing numbers processing both FedAch and Fedwire payments, and you can get correct routing number from your bank, without mentioning online gaming.

so how do I get my money is my own bank account will not except the money !! This is such a pain in the ass. I will probably never do this again. Lol

Hi there.

This is truly a pain! just for others to fully understand the concern:

What is the difference between ACH and FedACH?

FedACH is the automated clearing house (ACH) service of the Federal Reserve Banks. As one of two primary ACH operators in the US, this system processes most commercial-bank-based ACH transactions. It also processes a large number of government-issued electronic transfers, including Social Security payments.

(Unlike Fedwire, which processes transactions in real-time, FedACH is a batch processing-based system.)

Please let us know as soon as you're out of this! 🙂

This one is out of the casino's control to be honest, why don't you negotiate a different payment method? It could be an e-wallet

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