Posting this so other players know what can happen at Winna's sportsbook, and to ask if anyone has dealt with this.
What happened, step by step:
1. Winna permanently restricted my sportsbook. The reason they gave was a generic menu — "value betting, late betting, arbitrage betting, or betting on fixed events" — without saying which one applied to me.
They explicitly said they were "unable to provide further details."
2. They then asked me to pass KYC. I submitted ID, proof of address and a selfie with a handwritten note. My KYC was approved.
3. Immediately after, they voided my balance as "fraudulent sportsbook activity" and said I could only withdraw up to my deposits — which left $0.00 available (deposits $159.93, already withdrawn $420.00). My
remaining balance of [538$] was wiped.
What I think every player should pay attention to:
- They use heavy words — "fraud", even "fixed events" (a criminal accusation) — but provide no evidence at all and refuse to specify anything.
- They lump lawful betting (value/arbitrage) together with match-fixing and label the whole thing "fraudulent." Those are completely different things.
- They had just verified my identity — so this is not about a fake or duplicate account. They confirmed I'm a real, verified customer, then took the winnings anyway.
- The pattern seems to be: flag "suspicious activity", refuse details, keep the winnings.
I've already submitted a formal complaint and I'm escalating through the Tobique Gaming Commission (Tobique Shield) / ADR.
Has anyone else had Winna void winnings with this kind of vague, unprovable "suspicious activity" reasoning? Did pushing for actual evidence get you anywhere?
