anyone heard of orbit spins

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I’ve been waiting a week now to be verified to make withdrawal and emailed support numerous times with no response whatsoever

Vaseka

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Βουλγαρία

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Πώς μπήκατε σε αυτό το καζίνο;

Αυτόματη μετάφραση:

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acetrip74

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i do not see them on here why should I be surprised having a hard time getting a withdraw from them I guess my bad can someone say something good about these guys because I cannot off to a really bad start it has been 8 days and I know wait 2 weeks no it does not take that long nowadays it is fast and if it isn't something is not right along with being ignored they are showing all the signs of a scam casino hope they make it right or they are getting put on blast all scam casinos need to go down in flames

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Our data team is already preparing the review of this casino, so it should be published soon. Even though we don't know yet when exactly, as we have a large amount of new casinos coming in.

Have you sent all the documents needed for the verification already?

Please let us know if there is any update now.

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Yes I sent everything on either the 2nd or 3rd..no response through email to the so called banking dept..but chat just refers you back to the banking email which again doesn’t respond

acetrip74

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yep they are not reviewed by casino guru I normally check, but I did not. Looks like we have a scam casino going on here so lets put them on blast. I cannot remember where I found them and I am normally on that stuff this has not happened to me since I first started gaming online. Let's shut em down and let the world know they are not real. Thank goodness it was a free chip. I am sorry if you deposited. Good luck Yes everything is sent and that is scary personal info they will get what they got coming.

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Yes I sent everything on either the 2nd or 3rd..no response through email to the so called banking dept..but chat just refers you back to the banking email which again doesn’t respond

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So, if they really do not reply to you and the verification is still not finished, maybe you should file a complaint, and our team will try to intervene.

What do you think about that?

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acetrip74

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yep they are not reviewed by casino guru I normally check, but I did not. Looks like we have a scam casino going on here so lets put them on blast. I cannot remember where I found them and I am normally on that stuff this has not happened to me since I first started gaming online. Let's shut em down and let the world know they are not real. Thank goodness it was a free chip. I am sorry if you deposited. Good luck Yes everything is sent and that is scary personal info they will get what they got coming.

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You still can try to submit a complaint, though, and our team will investigate the matter.

Let us know, please, how you decide.

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They finally responded today asking for my ID again even though I’d already sent it but I’ll see what they say now

Community & Complaints Administrator

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Have they explained the reason why they asked for the same document again, though?

Keep us updated about how it goes, please.

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I have set all documents 4 times now..as long as they respond to work with me I’ll give them a chance but my patience is wearing thin..I’ve sent documents to numerous other casinos and never had these problems

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Worst customer service I've been waiting for verification for a week now and live chat tells me they have no information on verification status. Than they give me an email to contact their banking department which I have for the past 4 days but never answer. Their deposits are always ready to take your money but when it comes. Time to , withdrawal they ignore and prolong the whole situation. What's the point in depositing if you will never get verified. 1star casino

username Holeymoley

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I have set all documents 4 times now..as long as they respond to work with me I’ll give them a chance but my patience is wearing thin..I’ve sent documents to numerous other casinos and never had these problems

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Just please know that if you need the help from our complaint team, we are here for you.

Let us know how it goes.

Community & Complaints Administrator

πριν από 11 μήνες

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Worst customer service I've been waiting for verification for a week now and live chat tells me they have no information on verification status. Than they give me an email to contact their banking department which I have for the past 4 days but never answer. Their deposits are always ready to take your money but when it comes. Time to , withdrawal they ignore and prolong the whole situation. What's the point in depositing if you will never get verified. 1star casino

username Holeymoley

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I'm sorry that there has been no communication at all from the support.

The live chat usually really doesn't know much regarding withdrawals, so please know that it is nothing unusual.

It is better to communicate with the support by email whenever it comes to the withdrawals, but if they do not answer, as you said, it can be really frustrating, for sure.

May I ask if you have sent all the documents as they requested? When exactly did you ask for the withdrawal, please?

Also, please state the name of the casino so we can prevent any misunderstanding here.

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Yes it sent the required documents 7 days ago and like I said they have never answered me at all, so I don't even know if they received my documents so it's frustrating.

Casino = Orbit spins

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I was finally contacted by banking dept and asked to send selfie again which I did and then asked a Cpl hours later to send selfie exact same message and I sent then was told I had to make a deposit to withdrawal because it was a no deposit welcome bonus..I was very hesitant but I did make a small deposit and was able to withdrawal the funds..Terrible customer services but if you stay at it I think they will eventually pay out..I don’t understand why deposits can be almost instant but withdrawals take at least with me around 9 days

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Yes it sent the required documents 7 days ago and like I said they have never answered me at all, so I don't even know if they received my documents so it's frustrating.

Casino = Orbit spins

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It surely must be frustrating indeed.

Now what you can do perhaps is to wait until Monday to see if there has been any development regarding your withdrawal, and if nothing happens, please let us know. Hopefully we'll be able to help you out then.

What do you say about that?

Community & Complaints Administrator