0x.bet – Ongoing dispute regarding €595,000 balance and lack of supporting evidence

Dear Casino Guru Community,

I would like to share my experience regarding an ongoing dispute with 0x.bet.

Since December 2025, I have been attempting to obtain clear and independently verifiable evidence regarding the removal of approximately €595,000 from my account balance.

During the course of this dispute, the explanation provided by the casino has changed. Initially, references were made to issues involving the game provider and alleged duplicated win events. More recently, the casino has stated that the issue originated from a platform provider malfunction rather than the game provider.

The game provider, Belatra, has informed me in writing that no gameplay irregularities, glitches or duplicate betting events were identified on their side during the relevant period.

Casino Guru has recently requested:

Complete game logs

Full betting history

An official platform provider report

According to Casino Guru, the documentation provided so far is insufficient to conclusively assess the matter.

I am currently awaiting the casino’s response to these requests.

My purpose in posting this thread is not to accuse anyone, but to ask whether other players have experienced similar situations where winnings were removed due to an alleged platform provider malfunction without the underlying technical evidence being disclosed.

Any constructive feedback or similar experiences would be appreciat

with kind regards

MJ

Hi, I think some players have experienced something similar, but I can't describe their experiences to you in detail. Usually, it was because the game provider had some kind of glitch, but that doesn't seem to be the case here. A malfunction on the casino’s part isn’t exactly common, and based on what I saw in your complaint, the casino has taken the position that they apparently have nothing more to say about it, which is a bit concerning—it seems they aren’t even responding anymore.

Let’s let this run its course and see if they provide any further information, but based on their last response, I doubt it.

So if there was a malfunction as the casino claims, how much should you have in your player account right now without this error?

Hi Jaroslav,

Thank you for your reply.

The difficulty is that I simply do not know the answer to that question because 0x.bet has never provided me with the complete game logs, betting history, or the official platform provider report that would allow me to verify their calculations.

My balance was approximately €595,000 when the funds were removed. The casino has made different statements throughout the dispute, initially referring to duplicated win events and later to a platform provider malfunction.

Belatra has informed me that no gameplay issues, glitches, or duplicate betting events were identified on their side during the relevant period.

Therefore, without the requested documentation, I have no independent way of determining what amount, if any, was allegedly credited incorrectly.

This is precisely why I believe the complete logs and the official platform provider report are essential.

Greetings MJ

And our team didn't receive this information either, including game logs and the like. I know that this is often exactly what our team asks for if it's relevant to the case.

Dear Jaroslav,

Thank you for your reply.

I appreciate the clarification that Casino Guru has not received the game logs, betting history, or other supporting technical information either.

Given that these documents appear to be unavailable both to myself and to Casino Guru, I would like to ask what the next steps in the complaint process will be if the casino continues to withhold or fails to provide the requested evidence.

Could you also please advise whether there are any additional organisations, regulators, ADR bodies, or other channels that you would recommend I contact regarding this matter?

Thank you again for your assistance and for your continued review of the case.

Kind regards,

MJ1971

For your information, I have also instructed WH Partners in Malta to review the matter and advise me on potential legal action. I will be providing them with all correspondence and developments relating to this complaint.

Well, if we were to request such a thing and the casino failed to provide anything to our team and the case remained unresolved, it would be closed as "unresolved," and the casino would receive black points and a reduction in its safety index.

As for whether you can file a complaint elsewhere, the casino does not have a license, so unfortunately that is not an option. It is therefore likely difficult to find an ADR where you could file a complaint.

Dear Jaroslav,

Thank you for your honest response.

I understand that Casino Guru cannot compel the casino to provide documents or process a payment.

However, given that neither I nor Casino Guru have received the requested game logs, betting history, or platform provider report, would it be fair to conclude that the casino’s position remains unsupported by independently verifiable evidence?

I have now also instructed WH Partners in Malta to review the matter from a legal perspective and will continue pursuing the case through that route.

Thank you again for your time and assistance throughout this process.

Kind regards,

MJ1971

If you asked them about it and the casino refused to provide us with something like that, then we can certainly conclude that’s the case.

If you have any new information regarding WH, or if someone responded to you or told you anything, please let us know.

Dear Jaroslav,

Thank you for your clarification.

I appreciate your confirmation that, in the absence of the requested game logs, betting history, and platform provider report, the casino’s position cannot be independently verified.

I have now instructed WH Partners to review the matter and I will certainly keep Casino Guru informed of any developments, responses, or findings that may become available.

Thank you again for your assistance throughout this process.

Kind regards,

Mary Jane

During my research I found a Curaçao Commercial Register extract indicating that the registration of Casbit Group N.V. was discontinued as of April 23, 2024. Is this something that Casino Guru has already reviewed in relation to the operator behind 0x.bet?"

We have no connection to the Casbit Group regarding this casino, so that's that.

But we'll handle everything that's important when necessary.

I've read your complaint. Have they provided any proof of the so-called "internal platform error" yet? 🥶

No.

To date, neither I nor Casino Guru have received any evidence supporting the alleged "internal platform error" or "platform provider malfunction."

Despite repeated requests, no complete game logs, betting history, or official platform provider report have been provided.

What makes this even more concerning is that Belatra, the game provider, informed me that no gameplay irregularities, duplicate betting events, duplicated winnings, or glitches were identified on their side during the relevant period.

After more than six months, I am still waiting for verifiable evidence explaining why approximately €595,000 was removed from my account.

MJ1971

Thank you for your interest in my case.

According to Stefan from Casino Guru, 0x.bet has indicated that they will finally provide a response within the next 24 hours. After almost eight months of delays, contradictory explanations and unanswered questions, I sincerely hope they will finally present a meaningful response.

I also hope they will come forward with a serious financial proposal to resolve this dispute instead of creating further delays.

My account balance of approximately €595,000 was built up over several months of gameplay. Belatra Games has confirmed in writing that there were no technical malfunctions, duplicated bets or irregularities during the period in which these winnings were accumulated. They also confirmed that the game sessions were valid and that they were not aware of the internal platform issue later claimed by the casino.

Despite this, 0x.bet has never provided the technical report or any independent evidence supporting its decision to remove my entire balance.

I hope tomorrow finally brings transparency, accountability and a fair resolution after such a long process.

I hope so too, and I believe that justice will ultimately prevail, everything will be resolved, and you’ll receive your money, since from everything I can see, you won it through completely normal gameplay. I don’t see any reason why you shouldn’t receive it.

Hopefully, tomorrow will show us all that justice exists and that fairness comes first.🙂

Dear Jaroslav,

Thank you very much for your kind words and for taking the time to review my case so carefully.

Your statement means a lot to me, especially because you have reviewed all the evidence that I have provided.

This is exactly what makes this situation so frustrating. Throughout more than eight months, I have consistently provided evidence to support my position, including written confirmation from Belatra that there were no technical malfunctions, duplicated bets or irregularities during the period in which I legitimately accumulated my winnings.

In contrast, 0x.bet has repeatedly changed its explanation but has never produced a single technical report or any verifiable evidence to support the confiscation of my €595,000 balance.

Despite this, my complaint has unfortunately been closed as unresolved simply because the casino chose not to cooperate.

I sincerely hope they will finally provide actual evidence or, preferably, a fair financial settlement that reflects the fact that these winnings were obtained through legitimate gameplay.

Thank you again for your professionalism and support throughout this process.

Based on what I’ve seen, I don’t think much is going to change at this point, as the complaint has been closed as unresolved. I think this will probably have a significant negative impact on the casino’s safety index, potentially lowering it considerably.

I’m really sorry, especially since it was such a large amount of money. If the casino has decided to maintain its position and essentially refuse to pay you, even though you believe you won fairly, and has chosen not to do anything about the situation, there unfortunately may not be much more that can be done.

The whole process also dragged on for quite a long time, so I was hoping it would eventually have a positive outcome. Unfortunately, based on what I’ve seen, it doesn’t look like that will be the case.

Dear Jaroslav,

Thank you very much for your honest and compassionate reply. I truly appreciate the time and effort you have invested in my case throughout this long process.

Since the complaint was closed, there have been some important developments.

0x.bet has now published yet another explanation, this time on Trustpilot. They no longer refer to a game provider error or a platform malfunction. Instead, they now claim that certain transactions were processed multiple times, resulting in duplicated credits.

However, despite introducing this new explanation, they still refuse to provide any transaction logs, technical reports, audit trail, or independent evidence to support it. They simply state that the information cannot be disclosed for security and privacy reasons.

At the same time, Belatra, the game provider, has confirmed in writing that there were no technical malfunctions or gameplay irregularities during the period in question. Furthermore, I have now received a written response from the Dutch Gambling Authority (Kansspelautoriteit) confirming that 0x.bet does not hold a Dutch gambling licence and that I was gambling with an illegal operator from the perspective of Dutch law.

I completely understand that Casino Guru cannot force a casino to pay. Nevertheless, I wanted to share these developments because they further illustrate how the casino’s explanation continues to change without any verifiable technical evidence.

Thank you again for your professionalism, fairness and support. Your efforts have meant a great deal to me, and I am grateful for everything you have done.

Kind regards,

Mary Jane Reesing

You’re very welcome. As I said, I’m sorry that the situation turned out this way.

I can see that you also contacted the Dutch Gambling Authority. Unfortunately, the casino doesn’t have a license, which is a shame because if it did, you could potentially turn to the relevant licensing authority for help. Since it doesn’t, there probably aren’t many other options available to you at this point.

What surprises me is that the casino keeps coming up with different explanations for why they won’t pay you or why they haven’t paid you. The issue they mentioned most recently, which you brought up, could potentially be investigated with the game provider. However, I have no idea whether they actually contacted the game provider or not, especially given the way they have handled the situation.

If they had genuinely investigated the matter with the game provider and the provider had found some kind of malfunction, I don’t think the casino would have any problem providing evidence of that to us. If the issue was genuinely technical, then sometimes the casino may not be responsible for what happened. These things can happen.

However, because the casino hasn’t been completely transparent, I do have some doubts about whether they actually contacted the game provider at all. At this point, though, there probably isn’t much more we can do. I’ve seen the casino’s safety index, and I think we’ve done about as much as we can from our side.

I really hope you won’t have to go through a similar situation again in the future.