Hello, one would assume that being banned from a casino when you have so much evidence about something against them is actually a happy end.
How about you describe what has happened, please? In your own words, with details. Perhaps we can help you somehow. Try it.
Hello, at this point I wasn't talking about proofs; I'm merely trying to understand what happened to you and asked you for a more complex description to help you if possible. I understand your account has been closed; may I know why, aside from the fact that you have much proof of something?
I can see that you told the chat that you hope the casino will be closed and that you want compensation. The chat also mentions that there have been no active withdrawal requests, so I do not fully understand what seems to be the problem you faced before your account was closed.
Can you describe it, please.
Hello, thank you for taking the time to help me catch up.
I want to make sure I understand your point correctly:
are you saying that the "fraud" happened mainly because the bonus wasn’t paid out, your account was blocked, and the VIP manager behaved inappropriately, which prevented you from continuing your "strategic play" and potentially winning?
Also, it might be worth clarifying the VIP level issue: Specificaly why you think you were VIP 4 while the casino considered you VIP 2.
From what I understand, sometimes when a player withdraws a large amount, the deposit-to-wager ratio changes, which can affect VIP rank. It could help to confirm exactly what happened on both sides.
I think in the real world none of this would bring you compensation for moral suffering...I believe.
Hello,
From what you have shared, I understand the situation like this:
on July 15th you deposited around 600,000 HUF. You believe that you were on VIP level 4—since someone confirmed this to you—but the casino treated you as VIP level 2 and therefore denied you the bonus you expected. Because of this, you felt misled and unable to continue with your "strategic play."
You also emphasize that you did not withdraw any money, only deposited. On top of that, you describe customer service as misleading, contradictory, and even threatening, and after these experiences your account was permanently closed. Based on all this, you are asking for compensation for the money you deposited, for the misinformation you received, and for the moral damages you feel you suffered.
I completely understand that this was frustrating for you and that you feel treated unfairly. At the same time, I want to be honest: it is very unlikely that you would receive compensation for deposited funds. Casinos don’t usually refund money simply because of dissatisfaction with service, especially when the games themselves were available and functioning normally. Additionally, there is no solid foundation for believing that a strategic play could result in future wins. The key issue seems to be the confusion about your VIP level and the related bonus. Even if there was a misunderstanding here, bonuses are usually discretionary and not something a player can (even legally) demand.
Also, nothing in what you’ve described suggests, at least to me, that you were blocked from fair play itself. The lack of a bonus does not mean the games were unfair. And regarding your "chance to win," I have to gently point out that a chance to win always also means a chance to lose, sometimes even more. Depending on bonuses or trying to chase winnings can be risky, and from a responsible gambling perspective, it may be a sign that it would be healthier to take a step back from playing.
I have no official email I could share with you, but if you want to complain, you can do so here: https://casino.guru/complaints/create
Just please keep in mind that your claim will most likely be dismissed due to points I already mentioned.
As I understand it, you would prefer to get in touch with the licensing authority. We should examine it. Since the casino has an AOFA (Comoros, Anjouam) license, you are essentially covered. However, as I mentioned earlier, I don't think anyone will back up your assertion, so I do not believe there is somewhere else to turn to. The way I see it, you are not entitled to any compensation. So to be completely honest with you, I think you are just wasting your energy and frustrating yourself even more. Sometimes it's okay to resign, especially if your position is that weak.
I wish I had something better available.
Like what the casino guru says
1. File a complaint its your rights to complaint about the services and all.
The problem is this altic
You need to forward this to https://casino.guru/complaints/all
The staff casino.guru will do this on your behalf not on forum boards these are public domain, do this in tht website i give you
I know the guru casino staff can help you if you do it in that complaints site I give you. I know them a long time they help us to solved your problems in the correct way.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
