Don't worry, I'll help you to understand the forum and the complaint.
First of all, this is just a 1.forum—we won't resolve your problem here, so anything you post here just has an informative character and we can talk about it.
This thread 👈👈 however, is a place to solve your problem—the 2. complaint. Natalia is taking care of that. Hence it is crucial to send all related information to the complaint thread or to Natalia directly.
I suggest you focus on the complaint - point 2. because Natalia did not get the answers she need. 🙏
"I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance."
Proceed through this link 👈👈 to access the complaint and update Natalia, please.
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