Sure, that’s something both you and I would like to know. If you already knew exactly what was preventing you from completing this final verification step, you’d probably be able to fix it.
Personally, I don’t like it when casinos reject documents, selfies, or other verification materials without explaining what exactly is wrong or what they need to see. It unnecessarily prolongs the whole process and can make it very frustrating for the player. Of course, we can’t say whether the casino is doing this intentionally without more information.
If the verification problems continue, your submissions keep getting rejected, and the casino still doesn’t give you a clear reason, then I’d definitely bring the case to our complaint team. They can look into the whole situation and see whether they’re able to help move the verification forward.
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