SpinyRush casino withdrawals

I would like to raise a question that is particularly relevant to me, as I am currently waiting for a withdrawal of €3,400 from this casino. Are there any players who have played at Spinyrush and successfully managed to withdraw their funds?

thanks in advance for sharing your experiences.

Never heard of them

thanks

not a good sine 😏

Hey, I can see that you are currently waiting for a withdrawal from the casino.

I have a few basic questions that might help us better understand your situation. I also noticed that we are already preparing a review of this casino, so I hope it will be available for players to read soon.

As for my questions:

How long have you been waiting for your withdrawal?

Did the casino ask you to complete verification?

And one more question: were you playing with a bonus?

Hi,

thanks for your questions, it will help for sure orher players.

i am waiting since 6/07/2026 - 15 days

i ve already completed the KYC and all the verification in 4/07/2026

i ve played with and without bonus. For different times but i ve made the necessary rollover.

i have two withdraws pending and 1400 eur in my account waiting for withdraw.

the casino seems to be fake, no ansewrs, no seal, can t find the licence etc …

could you please tell me if you have more information about Spinyrush?

thanks

maria

Never played this casino before, have u already got any completed withdrawal from them?

Hi

yes, they payed me 1.400 eur before. The first payment that I’ve requested. Since then they didn t pay out noting more, without any reason or explanation,

Well, based on what I think is important to know, I can see that you mentioned the casino's license. According to the information in our system, the casino should be licensed in Anjouan, so that is at least something that might reassure a player a little bit. That being said, I wouldn't say it's such a strong license that a player should be extremely excited about it.

I also saw that the casino currently has an average safety index, although that could still change over time.

You've already opened a complaint, which is definitely a good step. We'll wait and see how the situation develops, and I hope everything gets resolved and that you receive your money.

Important Update – €3,400 Confiscated and Account Closed

I would like to provide an important update regarding my complaint against SpinyRush.

I had three pending withdrawals totaling €3,400, requested on 6, 10 and 13 July 2026. Before these withdrawals, I had successfully received a previous withdrawal of €1,400 into my verified Portuguese bank account.

While waiting for the €3,400, I repeatedly contacted SpinyRush. I was always told that my withdrawals were being processed, reviewed by the relevant department, or waiting in a payment queue.

At no point was I informed that my account or gameplay was under investigation for fraud. I was never informed of any KYC/AML issue, bonus violation, request for additional documents, or breach of the Terms and Conditions.

SpinyRush has now suddenly informed me that, following a "comprehensive investigation," the game provider, together with their anti-fraud systems, determined that my account had been flagged for "fraudulent activity associated with gameplay."

They specifically stated that "the game provider has frozen all winnings generated from the affected gameplay" and that, because the funds were restricted directly by the game provider, SpinyRush was unable to release or override the decision.

They informed me that my winnings would be removed and my account permanently closed. My account has already been blocked, so I can no longer access my withdrawal, deposit, transaction or gameplay history.

I categorically deny having engaged in any fraudulent activity.

An important fact is that I only played one game at SpinyRush: Quest of Immortality, provided by NetEnt. This has been my preferred game for more than 10 years, and I have played it at different online casinos without ever previously being accused of fraudulent gameplay.

Despite this serious allegation, SpinyRush has not identified the specific conduct they consider fraudulent, the gaming sessions concerned, the dates of the alleged activity, the Terms and Conditions I allegedly breached, or any evidence supporting the accusation. They have also not confirmed that NetEnt is the "game provider" they refer to or provided any reference for the alleged investigation.

I have formally disputed their decision and requested this information.

I have also contacted NetEnt/Evolution directly to establish whether they actually received or analysed my gameplay data, participated in an investigation concerning my account, or instructed SpinyRush to freeze my winnings. I am awaiting a response.

I respectfully ask Casino Guru to require SpinyRush to provide evidence supporting this allegation. If necessary, I consent to relevant evidence being provided confidentially to Casino Guru.

In particular, I ask Casino Guru to verify whether the game provider actually investigated my gameplay and whether the provider genuinely instructed SpinyRush to freeze my winnings.

I also deposited approximately €900 of my own money into my SpinyRush account. I continue to dispute the confiscation of my €3,400 and request full payment. If SpinyRush maintains its decision, I also request an explanation of how my own deposited funds have been treated separately from the alleged winnings.

The chronology is particularly concerning. For a prolonged period, I was repeatedly told that my withdrawals were simply being processed or waiting in a queue. No fraud investigation was ever mentioned. I was then suddenly accused of fraudulent gameplay, told that the game provider had frozen my winnings, and my account was immediately blocked.

I have evidence supporting my complaint, including screenshots of my pending €3,400 withdrawals, proof of my previous successful €1,400 withdrawal, correspondence showing that SpinyRush repeatedly told me my withdrawals were being processed, the subsequent email accusing me of fraud, and evidence that my account is now blocked.

I categorically deny committing any fraudulent activity and respectfully request that Casino Guru investigate this matter and require SpinyRush to substantiate its allegation, particularly its specific claim that the game provider itself froze my winnings.

I request that my complaint be updated from a delayed withdrawal case to a case involving confiscation of €3,400, alleged fraudulent gameplay and permanent account closure.

Definitely share these new developments in your complaint, as this won’t be resolved here on the forum. Of course, it’s still good that you posted about it here, so other players can see what you’re going through and how the situation eventually turns out.

Our team will try to resolve everything. I can see that things haven’t gone in the best direction, as your account was blocked and your winnings were confiscated. The fact that the casino is conducting an investigation is not necessarily something they have to inform you about in detail.

However, it will be important for us to see exactly what the casino claims you violated, as well as any evidence that they communicated with the game provider and that the game provider determined that you were involved in something that you apparently weren’t allowed to do under the Terms and Conditions.

You deny this, so at the moment it’s essentially your word against theirs. We’ll have to let our team investigate everything and see how it turns out. If anything new comes up, feel free to let me know.

they claim it was netent:

Alright, I see the exact game provider but not in email in this case. Of course, I imagine our team will want to see what information or evidence the casino received from the game provider, which would also reveal exactly which provider it was.

For now, we’ll just have to wait for further developments.

Dear Casino Guru Team,

I would like to provide an important update regarding my complaint against SpinyRush.

FinTelegram has now published a follow-up investigation into my case, addressing the closure of my account, the confiscation of my funds and SpinyRush’s allegation of fraudulent activity.

The article raises several important questions regarding the casino’s actions and the lack of concrete evidence provided to support the fraud allegation:

https://fintelegram.com/spinyrush-account-blocked-fraud-claim-netent-norvelic/

I would kindly ask Casino Guru to review this new information and take it into consideration when assessing my complaint.

I would particularly like to stress that I have never used a VPN while playing at SpinyRush. I played through my mobile phone using my regular mobile connection. I also deposited a total of €900 of my own money.

SpinyRush has accused me of fraudulent activity and closed my account, but I have still not been provided with any specific evidence explaining what I allegedly did wrong.

The game I played, NetEnt’s Quest of Immortality, is a game I have played at other online casinos without ever encountering any issue or being accused of any wrongdoing.

Considering the seriousness of the allegations and the confiscation of my funds, I would appreciate it if Casino Guru could investigate the casino’s claims carefully and request concrete evidence supporting the alleged fraud, rather than accepting a general accusation without substantiation.

Thank you for your attention. I look forward to your assessment of these new developments.

Kind regards,

Elisabete Carvalho

https://fintelegram.com/spinyrush-account-blocked-fraud-claim-netent-norvelic/

As I mentioned before, it’s important to let our team work and only share genuinely new or critical updates with them. From what I can see, this doesn’t really seem to be a new update. I see that it’s been posted on FinTelegram, but it’s essentially the same information we’ve already discussed.

So I’d recommend focusing on the progress of your complaint and perhaps trying to take a little break from the whole situation as well. If you’re dealing with it every single day, I don’t think that’s particularly helpful, especially when it comes to your own well-being.🙂

Just pit your your mind at ease a bit.

Thanks a lot! It was very useful your opinion, for me and for all the casino guru users 👍

I believe everything will be positive. 🙂

Case Update – New Evidence from Evolution

Dear Casino Guru Team,

I would like to provide an important update regarding my complaint against SpinyRush.

Today I received an official written response from Evolution’s Data Protection Team.

After an internal review, Evolution confirmed the following:

Their Risk Analyst Team did not request to withhold, freeze or restrict any withdrawals relating to the game Quest of Immortality.

No automated decision-making or profiling was used in relation to this matter.

Evolution also explained that they are unable to identify individual players because they act only as a data processor for casino operators.

This is a significant development because SpinyRush closed my account, confiscated my winnings and accused me of "fraudulent activity" after what they described as an anti-fraud review, yet they have never provided any evidence to support these allegations.

Evolution’s response confirms that the decision to freeze my withdrawals did not originate from the game provider.

I therefore respectfully renew my request that SpinyRush be asked to provide the evidence supporting its allegations, or alternatively explain the factual basis upon which such a serious decision was taken.

I have attached Evolution’s response as supporting evidence.

Thank you for continuing to review this case.

Kind regards,

Elisabete Carvalho

Thanks for your latest update. I’m glad the game provider got back to you, because sometimes that doesn’t happen at all. I think game providers probably receive a lot of messages from players, and they generally don’t handle complaints related to individual casinos.

I think there may have been some kind of miscommunication between you and the casino. I don’t believe that a game provider would ever tell a casino to block, freeze, or otherwise close a player’s account. That is always a decision made by the casino itself.

Of course, if there is an investigation between the casino and the game provider regarding a particular game, bonus, or something else, the game provider may provide the casino with information about what happened or whether they detected any issues. However, I don’t think the game provider would ever recommend that the casino close your account. That’s simply not something they normally do, and they don’t really have the authority to make that decision.

So if the casino told you that the decision came directly from the game provider, I personally find that very questionable. However, we’ll see how your complaint develops and what our team manages to find out.

could you please confirm if the casino guru could help?