We would like to highlight an unresolved complaint concerning Gamba.com and a player who alleges that their account was permanently closed and their entire USD 3,401 balance seized.
The player explains that the original reason provided for the ban was "sports abuse". However, Gamba allegedly changed its explanation to "multi account sports abuse", further claiming that the player was involved in a betting syndicate associated with over five accounts.
The player rejects these claims and maintains that they have never operated more than one Gamba account or been involved in a betting syndicate.
Despite several attempts to obtain clarification, the player says Gamba has not supplied evidence establishing any connection with other accounts. Requests for the precise contractual provisions allegedly breached and justification for confiscating both winnings and deposited funds have also reportedly gone unanswered.
According to the complaint, customer support indicated that deposits would normally be refundable but that an exception was being applied because of the suspected syndicate involvement.
The player further claims that their USDT withdrawal wallet remains temporarily locked, preventing access to their funds. Curiously, casino slot games are reportedly still available for wagering despite the account's permanent suspension.
The player states that a formal complaint has already been filed and that supporting materials, including support transcripts, transaction statements, balance screenshots and betting records, are available.
The requested resolution is straightforward: release the full USD 3,401 balance or provide credible evidence and a clear contractual explanation supporting the confiscation.
We invite Gamba.com to review the situation and respond to the player's concerns.
Any developments will be added to this thread.
Evidence: https://imgur.com/a/mX3Ioew
Original complaint: https://lcb.org/onlinecasinobonusforum/player-complaints/gamba-com-confiscated-my-full-3-401-balance-after-alleging-5-linked-accounts
