I won a couple of tournaments but never got any prize

I did lots of tournaments here on the platform , and a couple of times I classified 2th or something in the top10 but I never got any prize for that. Nothing has been sent by mail and no one told me nothing. I am kinda mad tbh, I checked the notification for mails and they all are active.

wow that's trash bro... hope u'll be more lucky in the future ❤

Hey, do you have any screenshot of where you finished in the winning positions at the end of the tournament ? We always email the winners when the tournament is over on our site, so either it looks like you didn't win or there might be some other problem. 

Let me know.

Hi, have you participated in any of our tournaments ? 🙂

Δεν τράβηξα κανένα στιγμιότυπο οθόνης, καθώς δεν το θεώρησα απαραίτητο και δεν το διευκρίνισε κανείς. Είπε μόνο ότι οι νικητές χρήστες θα ενημερωθούν μέσω email. Επιπλέον, μου φαίνεται αδύνατο να μην έχετε μια βάση δεδομένων που να περιέχει όλους τους νικητές του τουρνουά (επίσης επειδή επικοινωνήσατε μαζί τους για να στείλετε το email)

I think if you had won you would have been contacted by email. You can also see on the tournament page that the results of previous tournaments are shared, so can you show me where you are in the winning position ? 

Αυτό είναι ένα παράδειγμα

Στο Money train κατέλαβα την 11η θέση, δεν θυμάμαι αν ήταν μηνιαίο και επομένως θα είχα κερδίσει ένα βραβείο ή εβδομαδιαία

Hello.

In this case, you need to receive an official email from our gaming department.

It's not that we don't possess any sort of database - no.

We need to get in touch with you to set the details correctly.

Have you ever tried to issue a pre-paid voucher for anyone on Amazon? This is the reason. 🙂

Well, I'll do my best to help you. In the meantime, please check our registration email, ok?

Since I'm not part of that department or team, I reached out to my colleague in search of further details regarding your possible wins.

Hello, thanks you for your request.

In the Beast Mode tournament you indeed ended up in 2nd place. There was some technical issues with leaderboard and we announced wrong winners. Please stay active on your e-mail adress, you will recieve e-mail with instructions to claim your prize.

We are really sorry that this happend and hopefully technical side of our tournaments will be working 100% in the future. Thanks for your patience and request. You will recive your reward.

Since we are aware of this problem now, we checked every tournament - this is the only one that had this problem - thereforce, I checked all final leadboards and this is your only placement in winning places. In Money Train 1, you did not reach top 25 - only those places was awarded with price.

Στην πραγματικότητα κέρδισα και στο τουρνουά Money train 4, στο προηγούμενο μήνυμα δεν διευκρίνισα ότι ήταν το 4ο από το Money train saga και γι' αυτό ζητώ συγγνώμη. Αν έχουν βραβευτεί οι 25 πρώτοι, είμαι στην 11η θέση

Juraj will take a look at these things and everything should be fine. If it isn't, feel free to write. 

What is the point of this free tournaments, just showing how bad this game is...? ?

I play like 6 tournaments, two of them i cant get a bonus round, and i am rank #266 🙂 imagine how bad this game are if i am somewhere in the middle without a single big win....

And of course i will never play those games with real money, they are "volatile" rigged machines!

Τα δωρεάν τουρνουά σάς επιτρέπουν να ανακαλύψετε το παιχνίδι χωρίς να διακινδυνεύσετε πραγματικά χρήματα. Εάν δεν σας αρέσει το παιχνίδι, είναι ένας καλός τρόπος να το πραγματοποιήσετε χωρίς να χάσετε χρήματα. Ωστόσο, το παιχνίδι με πραγματικά χρήματα μπορεί να προσφέρει μια διαφορετική εμπειρία. Εσύ αποφασίζεις τι σου ταιριάζει καλύτερα».

I would not say this image shows rigged games; I'd say it is more of a real picture of how expected RTP differs from actual reality. But I'm glad you decided not to play for real money, especially with such an attitude.

If I may be so bold, always keep in mind that the most profitable games from the casino's point of view are slots 🙂. Thus, it is also the least profitable kind of activity for paying players.

Pure scams lol

Well, it makes sense... LOL 😀

You know what, I guess you could use a bit of good education.

Take it as a Christmas gift: Games of chance: Learn about payout ratio and variance 👈

May all your free rounds be merry and lucky! 😉

No harm done 🙌

Unfortunately, in this tournament only 10 top places had prizepool. 🙂

Hello,

It caught my attention that you tried to paste a link to Wild Sultan Casino, well, technically this is something we prefer to be done through our own Casino Guru links. 🙂 See this:

"Safety Index of Wild Sultan Casino explained"

So, feel free to use such link - just avoid using thrid-party links.

Take it as a kind warning, okay? 🙂

Hahahah dont educate me please, i play 10x times more slots than you 😀

I think it was meant in a good way but if you are not interested you don't have to read anything. Good luck.