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Hello...

Subject:

A few weeks ago, I deposited via myfinity. This weekend, I deposited through Jeton Wallet.

All deposit methods and my ID card are verified.

Myfinity was removed as a withdrawal method weeks ago.

Over the weekend, after losing €370, I received a cash bonus of €80. The wagering requirement was €1700, and I successfully met this condition!

- Winnings: €800

- Now I wanted to withdraw to Jeton Wallet!!

- Not possible, because

Shortly after winning, the Jeton Wallet withdrawal method was also removed.

I asked the VIP manager why:

- Answer: Technical problems till today!!

This is contradictory because myfinity has not been available for months, only bank transfers are.

The player had no quick withdrawal method available on the day of the win. Ultimately, the winnings were lost.

At such a casino, where players deposit a lot of money:

- Breach of trust, angry, unhappy, etc...

This is outright cheating!!!

Hallöchen...

Sachverhalt:

Vor einigen Wochen über myfinity eingezahlt . Am Wochenende über Jeton Wallet eingezahlt.

Alle Einzahlungsmethoden + Personalausweis verifiziert.

Myfinity wurde vor Wochen, als Auszahlungsmethode entfernt.

Am Wochenende, da zuvor 370€ verloren, ein ( Cash Bonus von 80€ erhalten ) , Umsatzbedingungen 1700€ , den Betrag erfolgreich umgesetzt!!

- Gewinn 800€

- nun wollte ich eine Auszahlung auf Jeton Wallet vornehmen !!

- nicht möglich, denn

Kurz nach Gewinn, wurde auch die Auszahlungsmethode Jeton Wallet entfernt.

Ich fragte die VIP Managerin warum :

- Antwort, technische Probleme bis heute !!

Es ist ein Wiederspruch an sich , denn myfinity ist seit Monaten nicht verfügbar , nur ein Banktransfer.

Der Spieler hat am Tag vom Gewinn keine schnelle Auszahlungsmethode verfügbar. Schlussendlich, den Gewinn verspielt.

Ein solches Casino , der Spieler viel Geld einzahlt:

- Vertrauensbruch, sauer , unglücklich etc...

Hier wird im großen und ganzen beschissen!!!

Dear romzykt,

Do I understand correctly that you lost your entire balance playing because you were frustrated that there were no quick withdrawal methods available?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

So if the casino allows deposits via myfinity/Jeton Wallet, then every casino also allows withdrawals via this method.

My withdrawal methods were removed after I wrote to the VIP manager Ada. I had questions about my winnings/withdrawal.

They wrote that there are technical problems.

- is very surprising, because the deposit options Jeton Wallet/myfinity are available.

And yes, I am frustrated. Such behavior cannot be true.

Also wenn das Casino Einzahlungen zulässt über myfinity/Jeton Wallet, dann ist es in jedem Casino so , das auch darüber ausgezahlt werden kann .

Meine Auszahlungsmethoden wurden entfernt, nachdem ich mit der VIP Managerin Ada geschrieben hatte. Ich hatte fragen zu meinem Gewinn/Auszahlung.

Diese hat geschrieben, dass es technische Probleme gibt .

- ist sehr verwunderlich, denn die Einzahlungsoptionen Jeton Wallet/myfinity sind verfügbar.

Und ja , ich bin frustriert. Kann ja nicht wahr sein solch verhalten.

I understand your disappointment completely. However, as I mentioned earlier, the availability of payment methods is not solely under the casino's control and may change due to various external factors.

Could you please let me know your current balance in your casino account? If you have lost all your money playing, we won't be able to assist you further with this complaint.

AND AND😤

JA JA😤

Deposited on 02.09.24, the amount 60€.

These have not yet been credited. After requesting the VIP manager Ada:

- Hello!

Unfortunately, I can't tell you the reason because there are several.

My other complaint about this casino was about the withdrawal methods...which were all removed overnight. I asked the casino about this, but got no meaningful answer.

Now the deposits are disappearing here too. I don't care if the payment provider has problems.

A service is being offered. Please clarify this on your part.

Am 02.09.24 eingezahlt, der Betrag 60€.

Diese wurden bisher nicht gutgeschrieben. Nach Anfrage an die VIP Managerin Ada :

- Hello!

Unfortunately, I can't tell you the reason because there are several.

Bei meiner anderen Beschwerde zu diesem Casino , ging es um die Auszahlungsmethoden...die von heute auf morgen alle weggenommen wurden . Anfrage an das Casino, keine aussagekräftige antwort.

Nun verschwinden hier auch die Einzahlungen. Mich interessiert es nicht , ob der Zahlungsanbieter Probleme hat .

Eine Dienstleistung wird angeboten . Bitte um Klärung eurerseits.

I’m sorry to hear about the problem with your deposit. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. I will leave this complaint open for a month and kindly ask you to keep us updated. 

The money has been received. I had my account deleted there.

The purest scam casino

Geld ist eingegangen. Mein Konto habe ich dort löschen lassen .

Das reinste Betrugscasino

Dear romzykt,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru