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πριν από 2 έτηΠρωτότυποΜετάφραση
Today I had the absolute pleasure of simply outstanding customer service. I have been an account holder for over a year now, playing usually on a weekly basis. I spoke to the live chat service, asked if I may be entitled to some free spins please. Which they afforded me 20FS no questions asked. I went on to wager the FS win and accrued over $500. Thinking "Oh well, what ever the max limit is, I'm sure they will take off what I am not entitled to". To my absolute joy, within an hour or so they had sent me an email to explain although FS winnings are usually capped for my country at approximately $75 AUD, they were willing in this instance, to honour the entire $500 win!!

This, is well over and above the usual standards of other casinos I have experienced. I am so humbled and grateful and promised to sing their praises to anyone that would listen - how truly customer service orientated, gracious and generous of them? SO HAPPY!! Onya WOO, you're THE BEST!! They have already approved the payment and it is usually in my personal bank account within 48hours, 7 days a week.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • AWESOME CUSTOMER SERVICE!!
  • FAST PAY OUTS ONCE ESTABLISHED CUSTOMER
πριν από 2 έτηΠρωτότυποΜετάφραση
Refusing to payout from a $20 no-deposit bonus of $120 (max. payout) despite having met all wager and deposit requirements. Have been advised that funds have been deposited to my bank account, offered Bitcoin (refused) and then confirmed my bank details. Still no payment, just lies and hoping I will go away.
  • Deceptive, not paying out despite wager terms being met
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