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Today I had the absolute pleasure of simply outstanding customer service. I have been an account holder for over a year now, playing usually on a weekly basis. I spoke to the live chat service, asked if I may be entitled to some free spins please. Which they afforded me 20FS no questions asked. I went on to wager the FS win and accrued over $500. Thinking "Oh well, what ever the max limit is, I'm sure they will take off what I am not entitled to". To my absolute joy, within an hour or so they had sent me an email to explain although FS winnings are usually capped for my country at approximately $75 AUD, they were willing in this instance, to honour the entire $500 win!!
This, is well over and above the usual standards of other casinos I have experienced. I am so humbled and grateful and promised to sing their praises to anyone that would listen - how truly customer service orientated, gracious and generous of them? SO HAPPY!! Onya WOO, you're THE BEST!! They have already approved the payment and it is usually in my personal bank account within 48hours, 7 days a week.
This, is well over and above the usual standards of other casinos I have experienced. I am so humbled and grateful and promised to sing their praises to anyone that would listen - how truly customer service orientated, gracious and generous of them? SO HAPPY!! Onya WOO, you're THE BEST!! They have already approved the payment and it is usually in my personal bank account within 48hours, 7 days a week.
- AWESOME CUSTOMER SERVICE!!
- FAST PAY OUTS ONCE ESTABLISHED CUSTOMER
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