πριν από 1 έτοςΠρωτότυποΜετάφραση
I can't tell you how disappointed I am to need to waste my time writing this. I was referred over with high expectations.. I had played and was up about $3,000 and then noticed a Gamebeat Race was being held. I clicked on the race and read the terms and there was absolutely no specification on particular Gamebeat slots allowed/not allowed. So I search for Gamebeat and being to play Raging Lion. For hours I played it and eventually ended up wagering 150 mbtc and lost all $3,000. It happens, no big deal. Nut then my name is nowhere to be found on the leaderboard when my wagers should have had me at 2nd or 3rd. Nobody, including support had any idea why. Now they have contacted me and said that only certain games were allowed. But the Only place that is mentioned is on an older post on their promotions page, which I had never had an interest in scrolling through. The most specific terms with the unbelievably important detail of games allowed was only posted on an older Promotions page post. But all of those details were not listed whatsoever if you accessed the race by clicking the races tab, picking the specific race, and selecting the specific race terms and conditions. They refuse to admit their error. They refuse to award me the Gamebeat spins that would have been won based on my wagering. And it's just terrible business in my opinion.
Point being, if you ever play a contest, or race, or participate in anything on this website, make sure you take the time to scout the entire website and every post every made, and every page that you can navigate just in case they have even more specific terms than the terms listed for your event.
It's like I walk into the gas station and play lotto. I look on the back at the specific lotto terms, pick my numbers and then end up winning. When I come back to cash my ticket, they tell me I didn't win. And if I had read the lottery brochure at the back of the store, I would have read that you can only win if you bet before 2pm. It's embarrassing and makes me recommend that everyone finds a better place to play.
I get that people make mistakes..and that mistake cost me.a lot of money. But no apology, no efforts to fix the problem, or take care of my account. They simply say that I played the wrong games, sorry
Point being, if you ever play a contest, or race, or participate in anything on this website, make sure you take the time to scout the entire website and every post every made, and every page that you can navigate just in case they have even more specific terms than the terms listed for your event.
It's like I walk into the gas station and play lotto. I look on the back at the specific lotto terms, pick my numbers and then end up winning. When I come back to cash my ticket, they tell me I didn't win. And if I had read the lottery brochure at the back of the store, I would have read that you can only win if you bet before 2pm. It's embarrassing and makes me recommend that everyone finds a better place to play.
I get that people make mistakes..and that mistake cost me.a lot of money. But no apology, no efforts to fix the problem, or take care of my account. They simply say that I played the wrong games, sorry
- Unfair Promotions
- Misleading Terms
- Missing Terms and Conditions
1
mBitCasino
πριν από 1 έτος
Hello ryandireed,
We have sent you the following email 7 days ago, and we did not receive a reply.
I hope this message finds you well.
My name is Christina, and I am the Customer Support manager. I am writing to sincerely apologize for the disappointing experience you had with one of our customer support agents recently. We understand that our customers deserve top-notch service and a positive interaction with our team, and we deeply regret that we fell short of your expectations.
As the customer service manager, I take full responsibility for this incident, and I want to assure you that we are actively addressing the issue to prevent such situations from recurring in the future. Every customer is essential to us, and we truly value your feedback as it helps us improve our services.
We are committed to making it right for you, therefore we would like to re-add your initial deposit amount (0.0045 BTC). The amount will be added as a bonus with 0x wager requirement and it is at your sole discretion to decide what you would like to do with it.
Once again, I apologize for the inconvenience caused. We value your continued trust and support, and we are dedicated to providing you with the excellent service you rightfully expect from us.
Thank you for bringing this matter to our attention, and I sincerely hope we have the opportunity to restore your faith in our brand.
Best regards
The deposit was returned to the account
"Deposit return 2023-08-08 06:44:17 0.00450000 BTC"
The funds were played.
We have sent you the following email 7 days ago, and we did not receive a reply.
I hope this message finds you well.
My name is Christina, and I am the Customer Support manager. I am writing to sincerely apologize for the disappointing experience you had with one of our customer support agents recently. We understand that our customers deserve top-notch service and a positive interaction with our team, and we deeply regret that we fell short of your expectations.
As the customer service manager, I take full responsibility for this incident, and I want to assure you that we are actively addressing the issue to prevent such situations from recurring in the future. Every customer is essential to us, and we truly value your feedback as it helps us improve our services.
We are committed to making it right for you, therefore we would like to re-add your initial deposit amount (0.0045 BTC). The amount will be added as a bonus with 0x wager requirement and it is at your sole discretion to decide what you would like to do with it.
Once again, I apologize for the inconvenience caused. We value your continued trust and support, and we are dedicated to providing you with the excellent service you rightfully expect from us.
Thank you for bringing this matter to our attention, and I sincerely hope we have the opportunity to restore your faith in our brand.
Best regards
The deposit was returned to the account
"Deposit return 2023-08-08 06:44:17 0.00450000 BTC"
The funds were played.
