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I played here today for the first time. I read through the terms and conditions and United States was not on their list of restricted countries. So I deposited $40 I used a bonus code. I did not get the bonus I didn’t even bother trying to chat with them and ask why. And then I try one of the games and it says it’s restricted in my country. Then I contact chat and ask why and they said some games are restricted in United States but maybe I could try a different game so I did that and it seemed to work. I was betting $.60 on that game and I won $70 and $30. I did a few more spins and then went to the lobby and saw my balance only showed as $31. I contacted chat and inquired why my balance didn’t change and I kid you not he first asked me for a screenshot of the two games that I won the 70 and $30 on. I told him it was the only game I’ve ever played there and that I do not take a picture of every win that I get when I’m gambling they then tell me it takes some time to update the balance. He then says I am sure somebody will contact you soon and ends the chat. First of all why would somebody contact me soon? Secondly, when you win on a game whether it’s $.20 or $20 isn’t it automatically added onto your balance? I don’t understand what this wait period is. Also, shouldn’t they have history of my gaming? This site is also really hard to navigate by mobile. It’s hard to find where your balance is. It shows up occasionally on the screen, but for the most part it does not. Finally the buttons I tried to click on did not work. I don’t know if it’s because it’s on my phone and maybe once I get in my laptop then it will work who knows. Considering this is a newer casino I would definitely avoid this casino as I’ve already had many issues from my first time logging in and I’m guessing I will never receive my money that I won from here much less anything else!!!
- Big selection off games
- Customer service is poor and unhelpful
- Site is extremely hard to navigate and doesn’t seem to work properly
- No history to see or verify your played games
- Whole experience seemed very shady
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