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I was required the payout on 2/20 , and uploaded the documents on the same day ,but the response I got first time is 2/24, they request me for my credit card pics , I was uploaded the same day too, and yesterday I got response they say they still missing the documents, at the time after I uploaded the document, I asking the customer service , they answer me the documents was receive and asking to wait , how come yesterday I got the email showing still missing ?
——————- update ———————
3/9 I received the e-mail saying
Thank you for sending in the additional documents. We will require selfies of you holding your credit cards to continue verification. Please ensure the card details are clear in the photo.
If you have any questions, please don't hesitate to contact our support staff.
before this I been followed up the request two time from them
first time they requested
————————————
Full Name
Residential Address
Telephone Number
Copy of your Utility Bill (telephone, electricity, etc.) not older than 3 months that matches your address on file
Government Photo ID (such as your driver's license, or passport)
————————————-
second time
———————————
Thank you for sending in your documents for verification. Unfortunately, we could not accept your bill as proof of address. Please send an alternate bill or bank statement. We also require photos of the cards used to deposit, ending in 0949 and 8827.
——————————
I was uploaded everything too
——————
but 3/9 I received the email requests me to holding my card and take a pic
Totally unnecessary and ridiculous
at this point I really don’t understand why they let me wait this long then still need me to anything.
never been requested for verification like this
I think they just want to keeping requests more and more unnecessary thing to delay the payout !
They not even the bank , how come for delay the payout like this ?
——————3/12 update——————
Was uploaded the documents as requested on 3/10
___________3/17 update ———————
Today just had conversations with the chat team
Has been told
"Your payout is being processed. As soon as it is ready to be sent you will be notified immediately via email. "
I don’t know how long still need to wait …
————Update 3/18————
I got the email from faxback team at 1:16am on Saturday
——————-
upon reviewing the photos of your credit card , we have noticed some inconsistencies that require further clarification.
Specifically, we have observed the following discrepancies in the photos you provided:
Picture #1: The numbers and name on the card appear to have been exposed to regular wear and tear, resulting in faded numbers and scratches on the name.
Picture #2: The name on the card appears to be in perfect condition, while the numbers remain faded.
Picture #3: The card appears to be in excellent condition overall, with the exception of the CVV, which has been changed to a different font, and the numbers have been moved closer together.
————————————
I was totally shocked when I saw this ridiculous message , I did make the card replacement on 2/25 ,
On 3/9 ducky lucky sent me another email for more requested that asking me to hold my card and take a selfie (this time I got the new card already , so the card is not the same card from first time) that’s why the Color brightness extent of damage is different .
I was already send the response with the same day!
———————update——————4/2
Still waiting for the ACH payout 500$
It’s been over a month since I requested
——————- update ———————
3/9 I received the e-mail saying
Thank you for sending in the additional documents. We will require selfies of you holding your credit cards to continue verification. Please ensure the card details are clear in the photo.
If you have any questions, please don't hesitate to contact our support staff.
before this I been followed up the request two time from them
first time they requested
————————————
Full Name
Residential Address
Telephone Number
Copy of your Utility Bill (telephone, electricity, etc.) not older than 3 months that matches your address on file
Government Photo ID (such as your driver's license, or passport)
————————————-
second time
———————————
Thank you for sending in your documents for verification. Unfortunately, we could not accept your bill as proof of address. Please send an alternate bill or bank statement. We also require photos of the cards used to deposit, ending in 0949 and 8827.
——————————
I was uploaded everything too
——————
but 3/9 I received the email requests me to holding my card and take a pic
Totally unnecessary and ridiculous
at this point I really don’t understand why they let me wait this long then still need me to anything.
never been requested for verification like this
I think they just want to keeping requests more and more unnecessary thing to delay the payout !
They not even the bank , how come for delay the payout like this ?
——————3/12 update——————
Was uploaded the documents as requested on 3/10
___________3/17 update ———————
Today just had conversations with the chat team
Has been told
"Your payout is being processed. As soon as it is ready to be sent you will be notified immediately via email. "
I don’t know how long still need to wait …
————Update 3/18————
I got the email from faxback team at 1:16am on Saturday
——————-
upon reviewing the photos of your credit card , we have noticed some inconsistencies that require further clarification.
Specifically, we have observed the following discrepancies in the photos you provided:
Picture #1: The numbers and name on the card appear to have been exposed to regular wear and tear, resulting in faded numbers and scratches on the name.
Picture #2: The name on the card appears to be in perfect condition, while the numbers remain faded.
Picture #3: The card appears to be in excellent condition overall, with the exception of the CVV, which has been changed to a different font, and the numbers have been moved closer together.
————————————
I was totally shocked when I saw this ridiculous message , I did make the card replacement on 2/25 ,
On 3/9 ducky lucky sent me another email for more requested that asking me to hold my card and take a selfie (this time I got the new card already , so the card is not the same card from first time) that’s why the Color brightness extent of damage is different .
I was already send the response with the same day!
———————update——————4/2
Still waiting for the ACH payout 500$
It’s been over a month since I requested
- Good slot games
- Delay process for payout
- Process takes ever
- Request 3 times for delay for verification
6
DuckyLuck Casino
πριν από 1 έτος
***************UPDATE***************
Hello again jyhhorng2222. We do show that your BTC was sent on 03/20/2023. We also show that a wire has been sent today to the merchant. We thank you for your patience with our verification process, we understand that sometimes it can take some time, we do this to protect the parties involved.
Hello jyhhorng2222! We are glad to hear that the department in charge is in contact with you. Our verification process sometimes can be difficult, but we ask for the information in order to make sure that we are sending the money to the correct person. This is a security measure that protects the customer as well as the casino. Please let us know once you provide us with the information requested so we can make sure that your payment request is taken care of as soon as possible.
Hello again jyhhorng2222. We do show that your BTC was sent on 03/20/2023. We also show that a wire has been sent today to the merchant. We thank you for your patience with our verification process, we understand that sometimes it can take some time, we do this to protect the parties involved.
Hello jyhhorng2222! We are glad to hear that the department in charge is in contact with you. Our verification process sometimes can be difficult, but we ask for the information in order to make sure that we are sending the money to the correct person. This is a security measure that protects the customer as well as the casino. Please let us know once you provide us with the information requested so we can make sure that your payment request is taken care of as soon as possible.
